Is This YOU Then We Want to Meet You!
The Backup Management Specialist is responsible for the ongoing administration, monitoring, and upgrading of backup and disaster recovery systems. This position focuses exclusively on the management and optimization of existing backup solutions, ensuring data integrity, security, and compliance.
Who We Are:
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Requirements
- 3+ years experience in backup administration, disaster recovery, or IT support (MSP experience preferred)
- Hands-on expertise with StorageCraft, Veeam, Synology NAS, Azure Backup, Datto, Avepoint and Wasabi object storage
- Strong understanding of backup methodologies (full, incremental, differential), retention policies, and replication strategies
- Experience with on-prem, cloud and hybrid backup architectures
- Knowledge of regulatory compliance requirements for data protection
- Excellent troubleshooting, communication, and documentation skills
- Ability to work independently and collaboratively within internal teams
Key Responsibilities
- Backup Operations & Administration
- Monitor and manage backup jobs across StorageCraft, Veeam, Synology, Azure, Datto, AVepoint and Wasabi platforms
- Troubleshoot backup failures and ensure successful completion of scheduled backups
- Perform regular backup verification and restoration tests to validate data integrity
- Maintain and optimize backup schedules, retention policies, and off-site replication strategies
- Manage storage repositories, including cloud and on-premises devices
- System Upgrades & Maintenance
- Plan and execute upgrades for backup software, hardware, and storage platforms
- Apply patches and updates to ensure systems remain secure and up-to-date
- Document upgrade procedures and maintain records of system changes
- Compliance & Security
- Ensure backup solutions meet regulatory and industry standards (e.g., HIPAA, GDPR, SOC2)
- Implement and maintain encryption, access controls, and data protection measures
- Monitor for emerging threats and vulnerabilities in backup environments
- Reporting & Documentation
- Generate reports on backup status, storage utilization, and recovery metrics for internal stakeholders
- Maintain thorough documentation of backup configurations, procedures, and system environments
Key Metrics
- Network & System Uptime
- Incident Resolution Time & SLA Performance
- Accuracy of Bandwidth and Server Utilization Reporting
- Customer Support Quality & Satisfaction
Preferred Qualifications
- Certifications: Any certifications related to Veeam, StorageCraft, Datto, Avepoint or Azure are a plus
Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
