About the Company
Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where youand the products you deliverwill thrive.
About the Role
As a Backup and Recovery Operations Technician, you will participate as a member of the North America Operations team, using your knowledge and experience to help with coordination of overall Backup and recovery Operations. In this role you will be managing daily data backup systems and jobs globally to ensure data protection, availability, and security. This subject matter expert also oversees the planning and implementation of policies and procedures to ensure job scheduling, backup efficiency, capacity management, offsite replication, archival and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Provide day-to-day operational oversight for Chubb's backup services.
Responsibilities
- Management, operations and oversight of Rubrik Backup and Recovery Infrastructure.
- Assist with Modernization of operational capabilities for backup and recovery solutions.
- Troubleshoot all Backup/Recovery related issues (performance and incident management).
- Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
- Provide preventative maintenance routines to ensure system performance, availability, and security.
- Configure and manage Backup and Recovery tooling including defining and maintaining SLA's.
- Assure operational activities and SLA's are met.
- Act as an escalation point for issues related to Backup and Recovery (i.e. for a variety of systems including Windows, Linux, Unix (AIX), Databases (SQLServer, Oracle, DB2, etc.), NAS, File servers, VMWare infrastructure etc.).
- Assist the team in defining standards for Backup and Recovery technologies and best practices.
- Prepare standard operating procedures and documentation for Backup and Recovery environment.
- Produce extensive detailed documentation according to Chubb standards.
- Work with the Project Management office on migration to new backup solution(s).
- Assists in the development of disaster recovery plans.
- Build automation scripts for the infrastructure technologies supported.
- Participate in change and incident management as needed.
- Analyze and troubleshoot Rubrik deployment and operational issues.
Qualifications
- Practical hands-on experience with Backup and Recovery technologies.
- Good understanding of Disaster Recovery at a server and datacenter level.
- Good understanding of networking and network technologies and concepts.
- Rubrik experience is a plus.
- Demonstrates knowledge of a broad range of technology towers i.e.: Backup and Recovery, Virtualization, Storage, Intel, Networking, Data Center Migration and Disaster Recovery.
- Good analytical skills and a methodical mindset.
