Back Office – Sales Support (Records Administration)
We're looking for a detail-oriented Back Office – Sales Support (Records Administration) to provide administrative and operational support to our sales team throughout the sales cycle. In this role, you'll ensure the accurate processing of quotations, sales orders, contracts, and customer records while collaborating with cross-functional teams to deliver an exceptional customer experience.
Employment Details
- Target Start Date: August 31, 2026
- Work Location: Quezon City
- Work Setup: Hybrid (Onsite at least twice per month)
- Shift Schedule: 4:00 PM – 12:00 AM (Philippine Time)
- Holiday Schedule: UK Holidays
Key Responsibilities
- Prepare, review, and process customer quotations, sales orders, contracts, and other sales-related documentation with accuracy and timeliness.
- Maintain accurate customer, pricing, opportunity, and order information in CRM and order management systems.
- Respond to customer and internal sales inquiries regarding orders, pricing, product availability, delivery status, and account information.
- Coordinate with Finance, Operations, Customer Service, Fulfillment, and other internal stakeholders to resolve order, account, and billing-related concerns.
- Monitor sales activities, pending requests, approvals, renewals, and order progress to ensure service-level agreements (SLAs) and deadlines are met.
- Generate and maintain sales reports, dashboards, and pipeline updates to support business reviews and performance tracking.
- Ensure all sales documentation and transactions comply with company policies, pricing guidelines, commercial terms, and approval processes.
- Identify opportunities to improve sales support processes and contribute to initiatives that enhance operational efficiency and customer satisfaction.
- Provide general administrative support to the sales team and perform other related duties as assigned.
Qualifications
- At least 2nd Year College Undergraduate in any field.
- 1–3 years of experience in Sales Support, Sales Administration, Order Management, Customer Service, or a similar role.
- Experience using CRM platforms and order management systems.
- Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
- Strong organizational and administrative skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred Skills
- Sales Administration
- Sales Support
- Order Processing
- Quotation Preparation
- CRM Platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics)
- Order Management Systems
- Microsoft Office (Excel, Word, Outlook)
- Customer Service
- Data Entry and Record Management
