Job Overview:We are looking for a proactive, detail-oriented, and customer-focused Admin Assistant to join our team.As a Virtual Assistant, you will primarily handle phone calls, assist with administrative tasks, and provide general support for our office staff. The role requires strong communication skills, a friendly phone manner, and the ability to perform basic data entry, research, and QuickBooks tasks.
Key Responsibilities:
- Primary Phone Support: Answer and manage phone calls. Handle customer inquiries, book appointments, and provide general assistance over the phone.
- Administrative Support: Assist with data entry, follow-up calls, and email correspondence.
- Data Management: Use Microsoft Excel for basic data analysis and maintain accurate records.
- Customer Service: Provide excellent customer service to clients, addressing their needs and offering appropriate solutions.
- Research: Conduct basic research tasks as required.
- QuickBooks Assistance: Assist with QuickBooks Desktop tasks,
- Remote Paperwork Digitization: Support the digitization of physical paperwork and ensure it is accessible for processing.
Specific Requirements:
- Proficient in Microsoft Excel (experience with basic data analysis and using existing forms)
- Friendly phone manner and customer service experience.
- Experience with QuickBooks Desktop or willingness to learn.
- Good internet connection for VOIP phone calls.
- Ability to handle and organize administrative tasks efficiently.
- Willingness to contribute to additional tasks like lead generation, basic research, and possible platform management support.
Tech Stack:
- QuickBooks Desktop (preferred but not required)
- Microsoft Excel
- VOIP phone system
