We are seeking a highly organized and detail-oriented B2C Payer Member Marketing Specialist to support the creation, customization, review, and management of client-specific print and digital marketing materials. This role partners closely with cross-functional teams to ensure all collateral is produced accurately, adheres to client specifications, and meets critical project deadlines.
The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple projects simultaneously, and has a strong understanding of marketing collateral production within highly regulated industries.
Key Responsibilities
Collateral Creation & Review
- Create, customize, and review client-specific print and digital collateral materials.
- Ensure all collateral aligns with client requirements, brand standards, and approved content repositories.
- Audit marketing materials for accuracy, consistency, and compliance, implementing updates and edits as needed.
Cross-Functional Collaboration
- Collaborate with internal teams to ensure collateral configurations are accurate and aligned with client specifications (SPECs).
- Work across multiple stakeholders to coordinate requests for printer IDs, secure IDs, and other production requirements.
- Provide constructive feedback on creative execution to maintain quality and effectiveness.
Template & Content Management
- Version templates based on client specifications and approved content repositories.
- Maintain accurate documentation of collateral updates and changes within material-tracking systems.
- Ensure proper cataloging and organization of collateral assets.
Project & Production Management
- Manage a high volume of collateral projects from initiation through final delivery.
- Track project status, communicate progress, and proactively identify potential risks or delays.
- Participate in daily team stand-ups and provide timely project updates.
- Support quick-turn deliverables while maintaining exceptional quality standards.
Quality Assurance & Compliance
- Conduct detailed quality reviews to ensure all materials are error-free and production-ready.
- Verify compliance with client requirements and regulated industry standards.
- Escalate issues and recommend corrective actions when discrepancies are identified.
Required Qualifications
- 3+ years of marketing experience with a focus on print and digital collateral development, production, or operations.
- Proven ability to deliver high-quality work under tight deadlines and competing priorities.
- Strong organizational skills with the ability to manage a large volume of projects simultaneously.
- Demonstrated project management experience coordinating multiple stakeholders and parallel initiatives.
- Exceptional attention to detail and commitment to accuracy.
- Strong interpersonal and collaboration skills with the ability to build effective partnerships across teams.
- Ability to quickly understand and apply complex information and client requirements.
- Comfortable working in ambiguous environments and adapting to changing priorities.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience supporting clients within payer, healthcare, pharmaceutical, financial services, or other highly regulated industries.
- Knowledge of collateral production workflows, version control, and asset management processes.
- Experience working with creative, production, and marketing operations teams.
- Familiarity with compliance review processes and regulated content requirements.
Success in this role will be demonstrated through:
- Consistent delivery of accurate, client-ready collateral.
- High-quality execution of projects within established deadlines.
- Effective management of multiple concurrent workstreams.
- Strong stakeholder satisfaction and cross-functional collaboration.
- Accurate version control and maintenance of collateral documentation.
- Continuous improvement of production processes and quality standards.
