Drive Consumer Collections Through Expert Negotiation
Every successful lending business depends on collections professionals who balance commercial results with outstanding customer care. As a B2C Collections Specialist, you'll work directly with customers to understand their circumstances, negotiate repayment plans, and deliver fair, practical solutions that improve financial outcomes. Backed by Emapta's award-winning employee experience, you'll enjoy competitive rewards, a work-from-home setup, monthly incentives, and continuous opportunities to strengthen your expertise in an international financial services environment.
Job Overview
Employment Type: Full-time
Shift: Night shift, Consecutive days off
Work Setup: Work from Home
Salary: PHP 45,000 + monthly incentives
Exciting Perks Await!
- Competitive Salary Package with monthly incentives
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum 2 years of B2C (business-to-consumer) collections experience, with no more than a 3-month employment gap
- Strong negotiation and problem-solving skills
- Excellent English communication skills, both verbal and written
- Professional phone, chat, email, and interpersonal etiquette
- Experience in debt collection, consumer lending, or personal finance
- Ability to multitask and work efficiently in a fast-paced environment
- Sound judgment with a customer-focused approach
- Reliable internet connection for interviews (attendance confirmation is mandatory)
- Experience working night shifts
Your Daily Tasks
- Contact customers via phone or email to resolve past-due accounts and secure payments
- Determine reasons for delinquency and negotiate payment plans or full settlements
- Update customer accounts accurately using CRM tools
- Follow established guidelines to recommend appropriate collection remedies
- Explain delinquency consequences and establish structured repayment schedules
- Handle customer payment inquiries and resolve issues independently
- Organize workflow and schedule follow-ups effectively
- Maintain accurate account records for resolution tracking
- Achieve key performance metrics while complying with company policies
- Perform additional customer service tasks as assigned by the manager
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
