Help Customers Rebuild Financial Confidence While Driving Business Success
Join Canada's largest online short-term lender, trusted by more than 950,000 customers and recognized for delivering fast, transparent, and responsible financial solutions. Since 2016, our client has funded nearly two million loans, earned 55,000+ positive reviews, and continued to set the standard for secure, customer-focused digital lending.
Driven by innovation, financial wellness, and responsible service, the organization offers professionals the opportunity to grow with a proven market leader.
Job Description
As a B2C Collections Officer, you'll work with customers to resolve overdue accounts through empathetic, solutions-focused collections strategies that protect both financial well-being and business performance. Join Emapta to build a long-term global career supporting one of Canada's most established digital financial services providers, where high performers are rewarded with international exposure, performance incentives, and continuous career development.
Job Overview
Employment Type: Full-time
Shift: Night Shift, 9:00 AM-6:00 PM EST (Training), Consecutive Off
Work Setup: Permanent Work From Home
Salary: PHP 45,000 + Up to PHP 20,000 Monthly Incentives
Exciting Perks Await!
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Up to PHP20,000 monthly incentives
- HMO coverage with free dependent upon regularization
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum of 3 years of B2C or consumer collections experience within lending, financial services, debt recovery, or related industries, and must currently be in or have most recently held a collections role, with no more than a three-month employment gap
- At least one year of remote work experience
- Proven experience handling 90+ days delinquent accounts within a BPO environment
- Strong negotiation and problem-solving skills
- Excellent written and verbal English communication skills
- Professional communication skills across phone, email, and chat channels
- Background in debt collection, consumer lending, or personal finance
- Exposure to underwriting, financial statements, or payroll processes is an advantage
- Proficiency in CRM and call center systems with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Sound judgment with a customer-focused approach
- Reliable internet connection and a laptop for the interview process
Your Daily Tasks
- Manage delinquent accounts through strategic outbound and inbound communications
- Diagnose the root causes of non-payment and develop viable repayment solutions
- Negotiate payment plans or full settlements aligned with business objectives
- Maintain accurate and compliant documentation within CRM systems
- Educate customers on repayment options and financial implications
- Resolve payment-related inquiries independently and efficiently
- Prioritize and organize follow-up activities to maximize recovery outcomes
- Ensure compliance with regulatory requirements and internal standards
- Meet and exceed performance metrics for recovery and service quality
- Deliver professional, solutions-driven customer interactions that enhance the customer experience
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
