B2B Shopify Operations & Logistics Specialist

Job Overview:

Are you a tech-savvy e-commerce pro ready to transform supply chain operations and elevate customer experience

Our client is seeking a dynamic B2B Shopify Operations & Logistics Specialist to drive retail partnerships, D2C support, and high-impact administrative strategies. In this role, you will build advanced tracking workflows in Asana, manage high-priority purchase orders, and leverage AI tools like ChatGPT and Claude to maximize efficiency. We are looking for candidates with hands-on QuickBooks experience for POs and invoicing, strong Excel skills, and a proven background in e-commerce logistics, freight coordination, and Shopify platform management. Exceptional problem-solving abilities and lightning-fast communication are essential to thrive in this position. Experience managing influencer partnerships or marketing initiatives is a distinct plus!

Schedule:

Monday - Friday, 1:00 PM - 5:00 PM UAE Time (20 work hours per week)

Responsibilities:

• Lead and manage the full lifecycle of B2B fulfillment. This includes creating warehouse orders, coordinating directly with delivery teams, and generating/tracking invoices for retail partnerships.
• Oversee and provide exceptional, high-touch email support for direct consumers. You will handle order modifications, refunds, and inquiries with speed, professionalism, and empathy.
• Build, maintain, and optimize sophisticated tracking systems using Asana to monitor B2B orders, invoice statuses, and payment cycles. Create comprehensive customer service dashboards to analyze interactions, complaints, solutions, and outcomes.
• Support growth initiatives by managing the operational side of influencer partnerships and overseeing promotional product fulfillment.
• Handle diverse, essential administrative tasks that keep the day-to-day business running smoothly and efficiently.
• Maintain a strict commitment to lightning-fast response times, ensuring urgent purchase orders are accurately processed within a 1–2 hour window.

Requirements:

• Financial & Accounting Tools: Hands-on experience creating and managing purchase orders (POs) and invoices using QuickBooks.
• Logistics & Planning: Proven experience in e-commerce logistics, maintaining shipment planners, and coordinating freight and delivery arrangements.
• Data & Spreadsheet Skills: Strong Excel skills for data tracking and reporting, alongside working knowledge of Asana for project management and system building.
• E-commerce & Administrative Support: Solid experience in administrative operations, customer support, and Shopify platform management.
• Speed & Responsiveness: Excellent communication skills, with the ability to respond to urgent messages within 5–10 minutes during business hours.
• Content & AI Proficiency: Good copywriting skills and experience using ChatGPT to generate, review, and edit written content accurately.
• Attention to Detail & Adaptability: Excellent organisational skills, accurate data entry, attention to detail, and the ability to apply feedback promptly.
• Additional Advantage: Previous experience in marketing or managing influencer partnerships would be a plus.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.