B2B SaaS Renewal Manager (Enterprise Account Retention & Forecasting)
Location: BGC, Taguig City, Philippines (100% On-Site)
Work Schedule: Early Shift / Global Commercial Accounts Alignment
Employment Type: Full-Time, Permanent
Salary: Up to PHP 100,000 Gross / Month (Based on Experience)
About the Role
We are looking for a high-performing B2B SaaS Renewal Manager to lead, coach, and scale an on-site team of Renewal Specialists. In this role, you will be directly responsible for protecting and growing recurring revenue across a global commercial account portfolio.
Unlike general telesales or business development management roles, this position demands deep expertise in post-sale software subscription retention, ARR forecasting, churn mitigation, and commercial contract negotiations. You will own team-level Gross Retention Rate (GRR) and Net Retention Revenue (NRR) targets, working closely with executive leadership to ensure predictable recurring revenue.
Key Responsibilities
- Team Leadership & Performance: Direct line-manage, coach, and mentor a team of 10+ B2B Renewal Specialists. Conduct daily/weekly huddles, 1-on-1 pipeline reviews, and performance coaching.
- Recurring Revenue & Portfolio Ownership: Own the operational execution and accuracy of a multi-million-dollar ARR subscription portfolio ($5M–$10M+ USD).
- Pipeline Management & Forecasting: Maintain rigorous 30/60/90-day pre-expiration pipeline visibility. Deliver accurate weekly ARR forecasts (GRR/NRR) to executive leadership.
- Commercial Contract Negotiation: Step in as an executive escalation point to directly negotiate complex software contract renewals, co-terminations, multi-year term trade-offs, and pricing adjustments with enterprise decision-makers and procurement teams.
- Proactive Churn Mitigation: Monitor account health signals, product usage telemetry, and early warning indicators to resolve customer concerns well before contract expiration dates.
- Process Excellence & Data Integrity: Enforce strict CRM governance (Salesforce) and Customer Health platform usage to maintain flawless data accuracy across all active accounts.
Requirements & Qualifications
- Direct Renewal Leadership: Minimum 2–3+ years of direct line-management experience leading a team of B2B SaaS Renewal Specialists or Customer Success Managers. (Note: General call center operations managers, BPO team leads, or pre-sales/lead-gen managers will not be considered).
- SaaS Revenue Ownership: Proven track record of owning, managing, and forecasting a multi-million-dollar software subscription portfolio ($5M+ USD ARR).
- Domain Expertise: Thorough understanding of B2B SaaS financial mechanics, contract lifecycle management, Gross Retention Rate (GRR), Net Retention Revenue (NRR), churn metrics, and co-termination strategies.
- Tech Stack Fluency: Advanced proficiency in Salesforce CRM (dashboards, forecasting, reporting) and hands-on experience with Customer Success platforms (e.g., Gainsight, Vitally, ChurnZero, Planhat).
- Executive Communication: Exceptional C-level negotiation, presentation, and conflict-resolution skills in English.
- Location & Availability: 100% committed to working on-site in Bonifacio Global City (BGC), Taguig City.
What We Offer
- Competitive Base Salary up to PHP 100,000 gross per month
- Comprehensive Healthcare Coverage (HMO)
- Fixed weekends off
- Career growth within a fast-growing global commercial accounts framework
- Modern, collaborative on-site working environment in BGC
