We are looking for an Outbound Sales Representative to join our team. Today.
We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
JOB REQUIREMENT:
- Bachelor's degree preferred
- 3 5 years of prior experience working in a customer service or sales capacity preferred
- Prior success in achieving individual and/or team sales quota/goals
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
- Prior experience in high-volume calling is required
- Demonstrated aptitude to learn and optimize new technology and data
- Advanced problem-solving skills
- Excellent knowledge of MS Office programs. Excellent communication skills (verbal, written)
- Prior experience working with Salesforce.com or similar CRM required Proven success in the management of multiple priorities effectively.
JOB DESCRIPTION:
- Achieve your revenue-based quota by selling renewals/products/services, and may offer to upsell opportunities when applicable
- Work within the dedicated territory for an established client
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
- Successfully promote products or services for an established client
- Guide customers through onboarding after product purchase and promote strategic adoption of the product(s) enhancing the customer experience, establishing optimal usage behaviors, and accelerating the customer's time to value
- Utilize data to identify at risk and adoption opportunities Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and effectively handle objections to retain customers or win new customers
- Manage a high volume of customer contacts through phone and email each day the majority of communication is outbound
- Ensure a high level of professionalism during all interactions with customers and prospects
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
- Collaborate with cross-functional teams and management to optimize sales processes, and systems and achieve a superior customer experience
- Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
- Ability to provide consultative support
- May potentially attend vendor and/or external events, as needed
- May provide mentoring and guidance to more junior staff
