B2B Customer Success Representative (Inside Sales)

Drive Customer Success. Accelerate Business Growth.

Are you passionate about technology, customer engagement, and sales Join Sutherland as a Customer Success & Growth Associate, where you'll help business customers maximize the value of innovative technology solutions while identifying opportunities to expand and strengthen client relationships.

This role is perfect for professionals with a background in technical support who are looking to grow their career in customer success, account management, and inside sales.

What You'll Do

• Partner with business customers to deliver exceptional service and support.
• Build strong client relationships and ensure customer satisfaction.
• Identify opportunities to recommend additional products and services that align with customer needs.
• Support sales initiatives through upselling and cross-selling activities.
• Provide guidance on technology-related concerns, including operating systems, networking, and cloud-based solutions.
• Collaborate with internal teams to drive positive customer outcomes and business growth.

What We're Looking For

At least 1 year of experience supporting a Technology account, program, or vertical

3-6 months of sales, upselling, cross-selling, or customer growth experience

Working knowledge of:

• Operating Systems
• Basic Networking Concepts
• Cloud Services

Excellent English communication and relationship-building skills

Customer-focused mindset with strong problem-solving abilities

Why Join Sutherland

Hybrid work setup in BGC, Taguig

Competitive compensation package of up to ₱26,000

Career growth opportunities in Customer Success, Account Management, and Sales

Exposure to leading technology solutions and business clients

Collaborative and high-performance work environment

Ready to build lasting customer relationships and grow your career in the technology industry Apply today and become part of the Sutherland team!