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B2B Customer Success Representative (Inside Sales Support)

  • Posted 2 days ago
  • Be among the first 10 applicants

Job Description

What You'll Do

  • Support global Sales Specialists through voice, email, and chat.
  • Conduct product demonstrations and basic product walkthroughs.
  • Assist customers with product setup, configuration, and installation inquiries.
  • Document customer interactions using Salesforce.
  • Collaborate with Sales, Product Management, and Marketing to improve the customer experience.
  • Help enhance the product knowledge base by identifying opportunities for new or improved content.

We're Looking For

  • Graduate of any Associate or Bachelor's degree (preferred)
  • At least 1 year of BPO customer service experience in a technical account
  • At least 3–6 months of sales or upselling experience
  • Excellent English communication skills (written and spoken)
  • Comfortable working in a fast-paced, changing environment

More Info

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About Company

Job ID: 151594437