B2B Collections Specialist

Role Overview

As a Europe Collections Analyst, you will manage your own ledger of client accounts, build strong relationships with internal and external stakeholders, and ensure timely payment of invoices in accordance with agreed-upon terms.

• Shift: Mid-Shift (supporting European business hours)
• Setup: Hybrid (1-2x onsite in BGC Taguig City)

Key Responsibilities

• Ledger & Debt Management: Proactively contact B2B clients via phone and email to discuss outstanding receivables and resolve unpaid balances.
• Negotiation & Issue Resolution: Handle payment negotiations, resolve billing disputes, and investigate unallocated cash occurrences while maintaining long-standing client goodwill.
• Data & System Governance: Maintain accurate communication records within ERP systems (Oracle) and execute tasks aligned with team targets and SLAs.
• Continuous Improvement: Analyze collection trends, identify root causes of payment delays, and escalate recovery issues to finance leadership in a timely manner.

Key Requirements

• 2+ years of experience in B2B Collections or Credit Control.
• Exceptional written and verbal English communication skills.
• Proven track record in managing client disputes, negotiating payment terms, and meeting collections targets under pressure.
• Strong proficiency in MS Excel and financial data analysis.
• Prior experience using ERP systems (e.g., Oracle) is highly preferred.