B2B Central Manager

>Manages and oversees the day to day B2B operations and handle daily operational tasks.

>Build and manage National B2B accounts.

>Liaise and consolidate all supplier accreditation requirements with internal stakeholders.

>Facilitates B2B/B2G leads and manages orders for national key accounts.

>Conducts monthly, quarterly B2B/B2G OMS process trainings to address store concerns.

>Resolves daily B2B related concerns and monitors purchase orders completion from the branches.

>Resolve periodic technical issues in the OMS for B2B-created orders, including payment, status updates, OTP, price discrepancies, and system downtime.

>Resolves B2B-related issues (processes, complaints, disputes) from the branches and other internal departments (counter, treasury, merchandising, marketing, accounting).

>Liaise with SM Group's accounts procurement team as the authorized point of contact.

>Conducts monthly, quarterly B2B trainings to operations.

>Facilitates the consolidation of updated required documents for supplier accreditation.

>Prepares and cascades periodic B2B sales reports for operations.