Job Description
About Us
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Client
Hader Institute of Education is a highly rated Australian online RTO delivering nationally recognised qualifications in Mental Health, Youth Work, Community Services, and Alcohol and Other Drugs. It combines flexible online learning, personalised learner support, and meaningful career pathways with a people-focused culture for both students and staff.
The Role
Take approved, validated assessment tools and build them into aXcelerate — correctly configured, correctly mapped, thoroughly tested, released on time, and fully traceable.
What You Will Do
- Build assessment tasks, quizzes and question sets in aXcelerate from approved source documents.
- Configure submission types, attempts, weightings, due dates, visibility and marking workflow.
- Map assessments to the correct units, elements and performance criteria per the approved mapping matrix.
- Test every build in learner and assessor view before release; complete the build checklist.
- Maintain the assessment build register and retire superseded versions.
- Resolve learner and trainer queries about assessment access and submission.
- Manage your work queue in Monday.com and report progress against the build schedule.
What this role does not do
You will not write or redesign assessment content, mark learner work, make competency judgements, or conduct validation. Content issues are escalated — never corrected in the build.
Essential Criteria
- Hands-on aXcelerate build experience — make-or-break; no aXcelerate, no progression.
- LMS/SMS administration or e-learning build background.
- Exceptional attention to detail across repetitive, detail-dense work.
- Strong professional written English.
- Follows documented procedure precisely and works within defined authority limits.
- Available full-time.
Desirable
- Australian RTO experience
- Familiarity with the Standards for rtos 2025 and training packages
- Health and community services qualifications
- SCORM or e-learning authoring
- Monday.com and Aircall
- Awareness of the Principles of Assessment and Rules of Evidence (TAE not required).
What we look for in you
Meticulous. Coachable. Asks rather than assumes. Reliable and consistent. Takes ownership of an issue rather than passing it on. Discreet with confidential assessment material. Just as careful on the fiftieth build as on the first.
Schedule: Monday to Friday 8AM-5PM PHT
Work Location: Officebased - Eastwood
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
