About the Role
We are seeking a highly skilled AWS Connect Developer to support our Customer Experience (CX), Contact Centre, and Salesforce Practices. This role involves the design, development, and implementation of innovative customer solutions from simple integrations to complex enterprise deployments.
You'll work alongside Tier-1 system integrators and leading technology platforms where deep knowledge of AWS, Salesforce, Cisco, Genesys, and Zoom is key. The ideal candidate will be equally comfortable building APIs, working with contact centre platforms, and collaborating with architects to shape customer outcomes.
Work set-up: 100% Work from home
Work Schedule: Early Day Shift
Work Hours: 9-hour shift falls within 5:00 AM to 5:00 PM Philippine Time (8:00 AM to 8:00 PM AEDT/AEST), with reactive on-call support as required
What You Do (Responsibilities)
- Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency.
- Translate business requirements into scalable, secure, and high-performance technical solutions.
- Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms.
- Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
- Troubleshoot complex technical issues, providing escalation support to internal peers and customers.
- Perform root cause analysis (RCA) to ensure system reliability, security, and compliance.
- Maintain accurate technical documentation, code repositories, and configuration records.
- Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.
What You Bring (Qualifications)
- Significant Amazon Connect experience
- AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, Node.js, TypeScript.
- Demonstrated experience in a systems integrator or consultancy environment.
- Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.).
- Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).
Key Attributes
- Strong problem-solving and analytical thinking abilities.
- Proven ability to deliver projects in a fast-paced, customer-facing environment.
- Adaptable and eager to learn new technologies and platforms quickly.
- Collaborative team player who also thrives with autonomy and accountability.
- Excellent communication skills for working with technical and non-technical stakeholders.
- Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.
