Job Description

Job Summary

We are seeking a dynamic and Client Support to join our Global Markets team, focused on Listed Derivatives across Korea, Hong Kong and Singapore. The role involves client servicing ,maintaining and expanding client relationships, and working closely with trading, product, and operations teams to deliver strategic solutions in listed futures and options.

This is a client facing role that requires a deep understanding of derivatives markets.

Key Responsibilities:

Trade execution for selected pool of customer/execute LME order and coordinating warrant delivery.
Support clients online trading by assisting in OMS setup, limit requests, investigating order rejections, and any other assistance required to facilitate an efficient online trading environment.
Follow up with clients on risk management protocols, including margin calls.
Provide currency conversion support and execution to clients on StoneX Pro.
Investigate, resolve and rectify trade discrepancies that may arise, liaising with Recon team.
Assist clients for trade/position transfers, liaising with US Transfer team.
Follow up on clients deposits and withdrawals to ensure disruption-free trading, with CS and Funding team
Identify fee discrepancies and initiate corrective action, work with Customer service team
Assist in facilitating physical delivery of contracts when necessary
Support sales team in providing necessary information, setting up of OMS and product limits, and other necessary tasks required
FO act as the liaison between compliance team and clients, relaying and coordinating responses to any compliance queries regarding clients trading activities.

Experience& Skills:

3+ years of experience in listed derivatives sales, trading, or clearing services.
Bachelor's degree in Business Administration, Finance, Economics, or a related field.
Proven track record of client support role in the region ,especially to Korean customers
Strong understanding of global listed derivatives markets and clearing infrastructure.
Good knowledge of exchange traded derivatives and products
High level of accuracy in trade execution
Able to understand clients inherent problem in order to find a solution
Able to communicate clearly and precisely with other departments/desks
Analytical thinking to troubleshoot problems that may arise
Highly motivated to complete tasks assigned
Able to function independently, as well as work together in a team to provide the best operational efficiency and resolution to problems
Knowledge in currency conversions is an asset
Existing client relationships in Korea and Singapore preferred.
Able to communicate (written and spoken) well with Korean client.