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Dbs Bank

AVP, Account Services Generalist (DUO), CBGO, Group COO

Dbs Bank
Singapore
5-7 Years
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Job Description

Responsibilities

  • Lead a team of operations professionals to deliver high-quality and efficient services to internal and external stakeholders
  • Oversee the day-to-day operations, ensuring adherence to policies, procedures, and service level agreements
  • Identify operational risks, escalate Key Risk Indicators to management, and implement mitigation measures
  • Drive process re-engineering and standardization initiatives, challenging existing methods, fostering innovation, and re-engineering reconciliation and investigation processes for improved controls
  • Utilize data-driven insights and analytics to optimize operational performance and enhance decision-making
  • Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence
  • Provide coaching, mentoring, and development opportunities to team members, fostering a high-performing and engaged workforce
  • Represent the team and department in various forums, effectively communicating progress, challenges, and recommendations

Requirements

  • Minimum 5-7 years of relevant experience in operations management, preferably in the banking or financial services industry
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Proficient in risk management and control frameworks, with the ability to identify and mitigate operational risks
  • Demonstrated experience in driving process re-engineering and standardization initiatives, with a focus on improving controls and efficiency
  • Adept at leveraging data-driven insights and analytics to optimize operational performance and support decision-making
  • Excellent problem-solving, critical thinking, and decision-making skills
  • Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross-functional teams
  • Tertiary qualification in a relevant field, such as business, finance, or operations management

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Primary Location

Singapore-DBS Asia Hub

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Nov 19, 2025, 12:00:00 AM

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Operations Management
Employment Type:
Full time

About Company

Dbs Bank

Job ID: 146967085

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Last Updated: 23-05-2026 06:43:05 PM
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