We are looking for an experienced Intelligent Automation Manager to lead enterprise-wide transformation initiatives by designing and scaling automation solutions across business operations.
This role sits within the Digital Transformation & Automation function and is responsible for driving process optimization, operational efficiency, and scalable delivery models through a combination of automation technologies and AI/LLM-enabled workflows
.
The ideal candidate is a strategic, hands-on leader who can bridge business operations and technology, ensuring that automation and AI solutions are effectively embedded into day-to-day workflows to deliver measurable impac
t.
Key Responsibilit
ies1. Automation Strategy & Transformat
- ionDefine and execute the intelligent automation roadmap aligned with business and transformation go
- alsIdentify high-impact opportunities for process redesign and automation across functi
- onsDrive end-to-end automation initiatives, from discovery and design to deployment and continuous improvem
- entChampion a culture of operational excellence, efficiency, and innovat
ion
2. Process Optimization & Operational Effici
- encyAnalyze current workflows to identify inefficiencies, bottlenecks, and manual dependen
- ciesRedesign and standardize processes to improve scalability, quality, and turnaround
- timeLead transformation initiatives across high-volume, delivery-driven environm
- entsEstablish and track KPIs and ROI metrics for automation initiat
ives
3. AI/LLM-Enabled Autom
- ationLeverage AI and LLM technologies to enhance automation solutions and work
- flowsEnable use cases suc
- h as:Content generation and valid
- ationWorkflow orchestration using
- LLMsKnowledge augmentation and AI-assisted proc
- essesCollaborate with AI/ML teams to embed AI capabilities into operational work
- flowsEnsure AI is translated into practical, scalable business applica
tions
4. Platform & Solution Mana
- gementOversee the implementation and optimization of automation platforms (e.g., RPA, workflow tools, low-code plat
- forms)Ensure solutions are scalable, secure, and well-integrated with existing s
- ystemsEvaluate and introduce new tools aligned with transformation obje
- ctivesMaintain documentation, standards, and best practices across automation initi
atives
5. Leadership & Stakeholder Eng
- agementLead and develop a team of automation specialists, analysts, and dev
- elopersPartner with cross-functional stakeholders (Operations, IT, QA, AI/LLM
- teams)Act as a trusted advisor to leadership on automation strategy and value real
- izationDrive change management and adoption acros
s teams
6. Governance, Risk & Co
- mplianceEstablish automation governance frameworks and s
- tandardsEnsure compliance with data privacy, security, and audit requ
- irementsMonitor performance, risks, and sustainability of automation s
- olutionsPromote responsible and ethical use of AI and au
tomation
Quali
fications
EducationBachelor's degree in Computer Science, Engineering, Information Systems, or rel- ated fieldAdvanced degree
is a plus
Experience6–10+ years of experience in automation, digital transformation, or process - improvementProven track record leading enterprise automation or transformati
- on programsExperience working in high-scale, operations-driven e
- nvironmentsExposure to AI/LLM-enabled solutions is highl
y preferred
Tech
nical Skills
Automatio
- n & ToolsExperience with RPA and automation platforms (e.g., UiPath, Automation Anywhere, Po
- wer Automate)Familiarity with workflow orchestration and low-code/
no-code
- toolsAI / LLMUnderstanding of generative AI, LLM applications, and prompt-ba
- sed workflowsExperience applying AI to real-world busin
ess processesProgramming &
- ; IntegrationProficiency in Python or similar script
- ing languagesExperience working with APIs, system integrations, and d
ata pipelinesCloud &a
- mp; PlatformsExposure to cloud environments (AWS, A
- zure, or GCP)Familiarity with CI/CD and modern deploym
ent practices
