Automation & AI Program Manager

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Automation & AI Program Manager is responsible for end-to-end orchestration, delivery governance, and value realization of MediCard's automation and AI initiatives under the Transformation Office. The role ensures that automation, intelligent document processing, AI-assisted workflows, and GenAI use cases are delivered on time, at quality, and with measurable business impact, while aligning with enterprise governance, compliance, and change management standards. This role acts as the single delivery integrator across solution design, build, testing, deployment, and adoption.

Roles & Responsibilities
Automation Program Delivery & Execution (35%)
o Lead the delivery of automation initiatives across multiple business units and workstreams
o Develop and manage automation delivery roadmaps, milestones, dependencies, and risks
o Coordinate discovery, build, testing, deployment, and hyper care activities
o Ensure delivery adherence to agreed timelines, scope, and quality standards

Stakeholder & Cross-Functional Coordination (20%)
o Serve as the primary delivery interface between Business Units, Automation COE, IT, and vendors
o Facilitate alignment among Process Owners, Product Owners, Developers, QA, and Architecture teams
o Proactively identify, escalate, and resolve delivery issues and dependencies

Delivery Governance & Agile Execution (20%)
o Apply Agile and hybrid delivery methodologies appropriate for automation programs
o Establish and maintain delivery cadence, sprint planning, reviews, and reporting
o Ensure compliance with governance, risk, security, and change management requirements
o Maintain transparency through regular program updates and dashboards

Change Enablement & Adoption Support (15%)
o Partner with business stakeholders to ensure readiness and adoption of deployed automations
o Support training, communications, and transition-to-operations activities
o Monitor post-deployment stabilization and issue resolution

Benefits Tracking & Performance Reporting (10%)
o Track delivery KPIs, automation throughput, and operational impact
o Support benefits realization tracking (e.g., cycle time reduction, effort reduction, quality improvements)
o Prepare executive-level reports and presentations for management forums

KPIs
o On-time and on-budget delivery of automation initiatives
o Automation pipeline visibility and delivery predictability
o Stakeholder satisfaction and adoption levels
o Reduction in delivery risks, blockers, and escalations
o Successful transition of automations to steady-state operations