Job Description

This is a remote position.

Rockstar is hiring a full-time Authorization Specialist Virtual Assistant on behalf of a large, high-volume performance therapy practice.

This role is solely focused on authorization management, no insurance verification is involved. The VA will support the practice's authorization team, managing the authorization process from request through approval to keep patient treatment plans moving without delay.

About Our Client

Our client is a mission-driven organization focused on optimizing human performance and improving quality of life. Their team is built on a foundation of:

Integrity — operating with professionalism, ethics, and accountability
Performance — supporting the whole person to achieve better outcomes
Community — delivering trusted, high-quality care within the communities they serve

Their culture is centered around high performance, teamwork, and shared purpose, where every team member contributes to meaningful patient outcomes.

Key Responsibilities

Authorization Management (Primary Focus)

Submit and manage prior authorization requests for patient treatment
Track authorizations through to approval, following up proactively on pending requests
Monitor authorization status and flag any delays or issues that could affect patient care
Maintain accurate, organized records of all authorization activity
Communicate with insurance payers to resolve authorization-related issues
Review clinical documentation to ensure it meets payer requirements before submitting authorization requests
Track authorization expiration and visit limits, and initiate renewal requests before they lapse
Appeal denied authorizations with appropriate supporting documentation
Maintain a working knowledge of payer-specific authorization requirements and update processes as payer policies change

Administrative & Coordination Support

Update patient records within Raintree to reflect authorization status
Coordinate with clinical and front office staff on authorization-related scheduling needs
Alert scheduling or clinical staff when an authorization is at risk of lapsing before a scheduled visit
Communicate via Google Chat with the team throughout the day

Tools & Systems