Audit Delivery Center Operations Manager | GSC

The Opportunity

We are seeking a highly motivated Manager, with strong leadership, project management, and communication skills, to join our Audit Delivery Center to support offshore and onshore engagements.

Key Responsibilities

• Effective project management, ensuring offshore/onshore projects and initiatives are managed efficiently from initiation to completion. This involves overseeing the client and offshore/onshore teams, monitoring project timelines, and ensuring that deliverables meet quality standards.

• Client communication and relationship management, ensuring that client expectations are met and addressing any concerns or issues that may arise, engaging in difficult conversations with clients, offshore/onshore team members and other stakeholders.

• Implement and monitor quality assurance processes to ensure that all work meets or exceeds client expectations.

• Effectively allocate resources. This involves balancing workload, skill sets, and project requirements.

• Analyze complex problems and develop practical solutions.

• Supervise, coach, and mentor junior offshore/onshore team members, providing training and feedback to enhance performance.

• Implement and monitor performance metrics and key performance indicators (KPIs), including preparation and analysis of reports that provide insights into offshore/onshore teams performance

Key Requirements

• Certified Public Accountant

• At least 5 years experience in audit with Big 5 firms, including 2 years experience as a Manager

• Experience in handling international clients, especially in a delivery center or shared service setting (offshore/onshore) in Big 5 firms

• Excellent oral and written English communication skills

• Strong problem-solving skills, attention to details

• Proficiency in Microsoft Office applications and audit tools