Keep client finances accurate, compliant, and moving. We're looking for a detail-driven Client Accounts Lead who thrives in a deadline-oriented environment and takes pride in keeping bookkeeping, reconciliations, payroll support, and client workflows organised. If you enjoy solving problems, supporting a team, and making client work smoother behind the scenes, you'll fit right in.
Work Setup: Hybrid 2-3x a wee (NTEC 2 Angeles, Pampanga)
Role Overview
Reporting to the Client Services Partner or Pod Lead, the Client Accounts Lead manages assigned client portfolios and ensures bookkeeping, reconciliations, payroll support, BAS preparation, and basic reporting are completed accurately and on time. This role supports the Client Services Lead and Client Accounts Assistant, helping maintain smooth pod workflow, quality control, compliance, and proactive client outcomes.
Key Responsibilities
- Process Transactions: Code supplier invoices, receipts, payments, accounts payable, accounts receivable, payment batches, sales invoices, and debtor or retention management accurately.
- Reconcile with Care: Handle complex reconciliations including retention, clearing accounts, loan accounts, and other escalated reconciliation issues.
- Support Payroll & Superannuation: Complete employee onboarding support, process payroll updates, maintain non-sensitive employee records, process superannuation payments, and assist with end-of-financial-year payroll reconciliation.
- Deliver Month-End & BAS Support: Complete month-end bookkeeping tasks, prepare draft BAS schedules and reports for review, and run standard financial reports for clients.
- Guide the Team: Review Client Accounts Assistant work for accuracy, provide coaching and guidance, and escalate issues beyond scope to the Client Services Lead.
- Manage Systems & Workflow: Maintain workflow checklists, filing standards, system health checks, integrations, bank feeds, SOPs, and task status in Karbon, Xero, Hubdoc, Dext, or other systems.
- Support Internal Client Work: Understand client businesses, draft client emails for review, prepare information packs, collate client questions, and follow up on missing documents using templates.
- Maintain Quality Control: Use internal checklists, flag anomalies, follow escalation protocols, and maintain accuracy of at least 99% across assigned clients.
- Contribute to Team Growth: Complete training, document process improvements, shadow senior team members, participate in meetings, and build capability toward the Client Services Lead role.
Skills & Experience
- Experience using and maintaining workflow systems.
- Proficiency with accounting software and integrations.
- Intermediate technical bookkeeping skills.
- Good written and verbal communication skills.
- Intermediate Microsoft Office skills.
- Professional presentation and a strong team-player mindset.
- Willingness to learn, strong attention to detail, and confident decision-making skills.
- Cert IV minimum qualification, BAS Agent registration, or at least 5 years of general bookkeeping experience (Good to Have)
What's In It For You
- Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
- Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
- Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
- Meals on Us: Complimentary meals once a week on your on-site day.
- Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
- Compensation You Can See: Transparent salary packages with direct client involvement.
- Room to Grow: Ongoing training and real opportunities to step into bigger roles.
- An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
- People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
- A Global Stage: Work directly with international clients and see how teams scale worldwide.
About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.
Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.
