AU Finance Operations Lead

About Us

hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.

Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.

Our Impact

Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.

Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.

Role: AU Finance Operations Lead

Work Set-Up: Hybrid 1x a week onsite (to be revisited upon regularization)

JOB OVERVIEW

We are seeking a highly driven Finance Operations Lead to oversee and scale our Accounts Receivable (AR) and Accounts Payable (AP) operations while leading a high-performing finance operations team. This role is responsible for ensuring operational excellence, strengthening client relationships, driving process improvements, and supporting long-term business scalability.

The successful candidate will transition from hands-on operational oversight into a more strategic leadership role focused on workforce planning, operational efficiency, client retention, and commercial contribution. This position plays a key role in building sustainable operational structures, improving service delivery, and contributing to the company's long-term growth objectives.

The role offers a structured growth pathway with progressive leadership exposure, operational ownership, and future strategic responsibilities tied to performance milestones.

DUTIES & RESPONSIBILITIES

Finance Operations Management

• Oversee day-to-day Accounts Receivable (AR) and Accounts Payable (AP) operations to ensure accuracy, timeliness, and SLA compliance
• Monitor operational performance metrics and ensure service delivery standards are consistently achieved
• Identify operational risks, escalation points, and workflow inefficiencies across finance operations
• Support workforce planning, resource allocation, and operational scalability initiatives
• Develop and implement operational controls, governance measures, and business continuity processes

Team Leadership & Development

• Lead, mentor, and develop finance operations staff to improve accountability, performance, and operational ownership
• Drive delegation strategies and support the transition toward independent team management
• Conduct performance tracking, coaching sessions, and operational reviews
• Foster a culture of continuous improvement, collaboration, and proactive problem-solving
• Support onsite operational cadence and team performance monitoring initiatives

Client & Stakeholder Management

• Serve as a primary point of contact for operational client communications, escalations, and service concerns
• Participate in client meetings, reporting reviews, and operational discussions
• Build strong client relationships to support retention, satisfaction, and long-term partnership growth
• Provide operational updates, insights, and recommendations to internal and external stakeholders
• Contribute to strategic client conversations and business review discussions

Process Improvement & Strategic Initiatives

• Drive SOP creation, process documentation, and workflow standardization across finance operations
• Lead operational improvement initiatives focused on efficiency, scalability, and service quality
• Develop and maintain Business Continuity Plans (BCP)
• Support capacity planning, forecasting, and operational reporting initiatives
• Contribute to commercial growth opportunities, operational expansion initiatives, and client success strategies

QUALIFICATIONS

• Proven experience managing Finance Operations, Shared Services, or BPO Finance teams
• Strong background in Accounts Receivable (AR) and Accounts Payable (AP) operations
• Demonstrated leadership experience managing and developing high-performing teams
• Experience handling client-facing communications, operational reviews, and escalations
• Strong understanding of SLA management, operational controls, and process improvement methodologies
• Experience creating SOPs, workflow documentation, and operational reporting frameworks
• Strong analytical, problem-solving, and decision-making skills
• Excellent stakeholder management and communication skills
• Experience in workforce planning, operational scalability, and business continuity planning is highly preferred
• Commercial awareness and exposure to client growth or expansion initiatives is an advantage
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Excel, reporting tools, and finance operational systems

Preferred Leadership Competencies

• Strategic thinking and operational ownership
• Ability to transition from execution-focused management to leadership and commercial contribution
• Strong coaching, delegation, and team development capability
• Client-centric mindset with strong relationship management skills
• Proactive approach to continuous improvement and operational excellence

What's in It for You

Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.

Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.

Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.

Meals Covered: Complimentary meals once a week on your onsite day.

Health Coverage from Day One: Includes dependent options, so you're covered from the start.

Competitive Compensation: Transparent salary packages with direct client involvement.

Career Growth: Ongoing training and real opportunities to step into bigger roles.

Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.

Global Exposure: Work directly with international clients and be part of how teams scale globally.