Discover 100% YOU as an AU Building Management | Strata Coordinator! Apply now!
- Remote | Day Shift
- Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
- Company Provided Equipment
What's in it for you
- Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
- Employee Referral Program
- Work Life Balance
Your Role
As an AU Building Management | Strata Coordinator , you are responsible for:
- Monitoring and responding to customer emails, which will be one of the main functions of the role.
- Managing Zendesk support tickets from residents, owners and clients.
- Using existing Zendesk macros, templates and standard responses to assist with common enquiries.
- Creating, categorising, prioritising and allocating Zendesk tickets according to the relevant building and nature of the request.
- Answering incoming telephone calls and making outgoing calls where required.
- Making friendly courtesy and follow-up calls to customers to check whether their issue has been resolved.
- Triaging maintenance and general building enquiries.
- Obtaining relevant information from customers so matters can be properly assessed and actioned.
- Escalating urgent, technical or higher-level matters to the appropriate Building/Facility Manager.
- Preparing and issuing work orders to contractors where required.
- Contacting contractors to arrange attendance and access.
- Following up outstanding jobs, quotations, service reports and other information.
- Updating residents, owners and clients on the progress of their enquiries and maintenance requests.
- Liaising with staff, contractors, customers, residents, owners, property managers and other stakeholders.
- Maintaining clear and accurate notes and records within Zendesk.
- Assisting with notices, emails and routine correspondence.
- Following up invoices and job documentation where required.
- Ensuring enquiries and maintenance requests are followed through from initial contact to completion.
- Assisting with diary and calendar management, including appointments, meetings and follow-ups.
- Keeping track of outstanding matters and following up with the relevant people to ensure they continue progressing.
- Assisting with meeting scheduling, preparation and follow-up actions where required.
- Assisting with the organisation of documents, records and correspondence.
- Providing general customer service, administrative and operational support to management and the wider team.
- Occasionally assisting with website and social media management.
- Assisting with other reasonable administrative and operational activities as the role develops.
About Beepo
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
*Terms and conditions apply! Apply now!
