Associate Veeva Consultant

About the Role/Project

We are seeking an Associate Consultant who is willing to be trained on Veeva Vault. The initial focus will be functional support for Veeva applications, partnering with end users and stakeholders to resolve issues and support day-to-day operations. Over time, the goal is to develop capability to support configuration activities and gradually take on greater responsibility for system improvements and change execution in line with Agile practices and change management practices.

Key Responsibilities:

After successfully completing the training, the Associate Consultant will progressively take on the tasks outlined below, starting with functional support for Veeva applications in collaboration with end users and stakeholders. Over time, responsibilities may expand to include configuration support and increased involvement in system improvements and change execution, aligned with Agile and change management practices.

Support customers Veeva vault:

• Monitor ITSM solutions
• Document incidents/requests in the customer ITSM
• Handle incidents and service requests according to defined L1/L2/L3 as applicable
• Communicate with end users for incident resolution (L1/L2) and service requests
• Create Knowledge Base articles
• Identify recurring incidents and create problem tickets
• Provide workarounds when needed
• Coordinate and follow up with 3rd parties as required

Veeva Vault operational support:

• Monitor logs
• Manage daily health checks
• Refresh environments and manage data loads
• Assist with creation of reports and dashboards
• Support Data Quality and Data Governance

Backlog and release support using Agile practices:

• Ensure service requests are updated in backlog management
• Support customers in defining releases according to the product roadmap
• Support sandbox changes based on business needs
• Support documentation for change requests
• Develop relevant test cases
• Support validation track documentation

Veeva releases (specific RIA-related activities):

• Create Risk Impact Assessments including technical/functional impact identification
• Present impact to the customer and participate in the impact dialogue
• Create documentation required for change control
• Create and execute test cases
• Ensure backlog management is updated

Veeva Vault Configuration, Deployments & Validation Support:

• Assist with configuration-related tasks in the client's Veeva Vault to meet agreed business requirements (e.g., setup/changes driven by user stories, change requests, or release scope).
• Support creation of configuration packages and deploy/promote changes using the client's established release and promotion processes.
• Support documentation for configuration changes and align activities with the client's QMS/validation expectations (e.g., prepare materials for validation track as required).
• Contribute to testing readiness by developing/assisting with relevant test cases and validating configuration outcomes in the appropriate environments.
• Coordinate dialogues with IT/Business/QA as needed.

Qualifications:

• 1–3 years of experience as a technical consultant in at least one of the following:
• Data warehouse or data analytics
• Python, or Java
• Content Management Systems
• Software as a Service (SaaS)
• Cloud Technologies

• Strong communication skills; able to work effectively with both business and technical stakeholders
• Attention to detail and comfort with documentation
• Willingness to learn and ramp up quickly on Veeva and assigned business domains

Nice to have:

• Familiarity with Service Now, Jira, or any ITSM
• Understanding of ITIL, GxP, Agile practices
• Preferably experience in the life sciences industry
• Demonstrated capability in at least one domain: Clinical, Quality, Regulatory, or Safety

Additional Expectations:

• Open to work across APAC, EU, and US time zones based on business needs, including EST/PST coverage where required.
• Onsite work once per week, and as needed.

WHO WE ARE

NNIT is a leading provider of IT solutions to life sciences internationally, and to the public and enterprise sectors in Denmark.

We focus on high complexity industries and thrive in environments where regulatory demands and complexity are high.

We advise on and build sustainable digital solutions that work for the patients, citizens, employees, end users or customers.

We strive to build unmatched excellence in the industries we serve, and we use our domain expertise to represent a business first approach – strongly supported by a selection of partner technologies, but always driven by business needs rather than technology.

NNIT consists of group company NNIT A/S and subsidiaries SCALES, Excellis Health Solutions and SL Controls. Together, these companies employ more than 1,700 people in Europe, Asia and USA.

NNIT Philippines

NNIT Philippines builds on a decade of experience, and has a reputation for developing high quality enterprise level software solutions and support as a Microsoft Gold Certified Partner.

NNIT Philippines is an integrated part of NNIT's global IT service delivery, including specializations in the development and maintenance of enterprise and eGovernment software solutions as well as IT infrastructure operations including network and server operations for NNIT's customers around the world. The Manila based delivery center is part of NNIT's 24/7 Global Operations Centre setup and delivers services in close cooperation with NNIT's other centers in Denmark, China and the Czech Republic.

On top of the statutory benefits stipulated by the local law, NNIT DLSP employees enjoy the following benefits upon joining:

• Competitive compensation
• 13th month pay
• Performance bonus (discretionary)
• Rice subsidy
• Communication allowance
• Clothing and laundry allowance
• Medical allowance (Employee and Dependent)
• HMO (Employee and Dependent)
• Life insurance
• Vacation leaves and sick leaves
• Emergency loan
• Year-end gift
• Wedding gift
• First baby gift
• Breakfast once a week
• Fruits, snacks / well-stocked pantry
• Flexible working hours
• Hybrid set-up

Notes:

1. By applying to this job ad, you acknowledge and agree for your information to be collected by NNIT. Rest assured, any information you share will only be used for recruitment/hiring purposes.
2. This position is available only to those with current authorization to live and work in the Philippines.