YOUR ROLE
Operating under guidance from their manager/team lead, this role will be responsible for the development/delivery of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/ solutions/architecture in order to contribute to a first class IT Management Service for our operations.
Incident, Problem & Change Management, you will play a key role in our global application support chain. Analyze, resolve, and document both incidents and anomalies efficiently, while ensuring a clear handover with other regional teams. Contribute to continuous improvement processes, helping prevent recurring problems and reducing anomalies over time.
WHAT ARE YOU GOING TO DO
- Perform tasks for the CoE's and Cluster IT project/portfolio management oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Has an understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
- Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations; contributes to overall work effort by defining project requirements, performing feasibility and needs/impact assessments, completing project specifications
- Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
- Writes functional requirements, develops test plans, and works with production issues; Follows project and software development methodologies and processes and may assist in aligning the process with project needs
- Supports single business/technical applications. (R&M run & maintain activities)
- May be involved in the installation and tuning of modifications, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop necessary work arounds
- Understands compliance and regulatory rules, ensures compliance as directed by manager
- May provide on-call support for assigned functional areas on a limited basis
- Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
- With direct supervision, able to complete daily activities related to prioritization and expected delivery
- Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
- Ability to learn and comprehend complex tools and systems
- Participate in tuning, monitoring, and testing of applications
WHAT ARE WE LOOKING FOR
- University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry.
- 1-5 years of technical experience, application support, incident/anomaly management, or functional analysis is an advantage
- Fresh graduates are welcome to apply
- Experience in implementation and delivery of services or projects
- SQL (data reading and analysis)
- Knowledge of EDI exchanges and FTP/sFTP transfers
- Knowledge of application architecture and microservices (a plus)
- Knowledge of SharePoint
- Knowledge of Ticket/Problem Management Tools e.g. ServiceNow/Remedy/OTRS/etc
- Technical Documentation writer
- Knowledge in functional domain or technology
- Good level of numeracy
- Good analytical and problem solving skills
- Working knowledge of Microsoft Office Suite
- Ability to work on own initiative
- Ability to prioritize activities based on defined guidelines
- Good team working skills
- Good oral and written communication skills
- Working knowledge of written and spoken English
WHAT WE OFFER
- Competitive basic salary
- HMO w/ 2 free dependents from day 1 of hiring
- Medical reimbursement (includes eyeglasses)
- Life insurance
- 20 annual leaves + bereavement leave + wedding leave
- Hybrid set up w/ 3 days a week onsite and 2 days WFH. This will depend on the business needs and agreement with the manager.
- Annual Performance Reviews w/ a chance of a salary alignment
- Annual Company Performance Bonus
- Retention Bonus (similar to a signing bonus)
- Retirement Fund
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
