Associate Solution Support Engineer

Five9 Philippines, Inc.

Metro Manila / NCR

3-5 Years

This job is no longer accepting applications

Posted 57 months ago

Job Description

ASSOCIATE SOLUTION SUPPORT ENGINEER - PROFESSIONAL SERVICES

Five9 is a leader in Cloud-based Contact Center solutions and one of the Bay Areaâ€™s fastest growing companies. Our headquarters is in San Ramon, CA and we continue to expand globally. We are actively sourcing for a highly motivated Associate Solution Support Engineer to join our Professional Services development group. This is a full-time position in our Manila, Philippine's office. This role consists of troubleshooting, supporting, debugging, documenting, and administering custom applications, software tools and systems for our Mid-Market and Enterprise clients, including:

Administering back-end systems, including different type of servers, hypervisors, operating systems, middleware, and custom application software.
Monitor PS (Professional Services) production environments: investigate, troubleshoot, and find software faults and system issues.
Document, administer, deploy, and support software and customizations developed for clients.
Coordinate cross-departmental troubleshooting efforts.

Location: Mandaluyong, Philippines

The candidate will be expected to interact with customers over the phone and via web conference and will often need to explain and document technical solutions to non-technical people. Good verbal and written communication skills are essential.

Required Skills:

Must be able to articulate an issue, show solution options, and communicate the best course of action to the client, document the solutions via knowledge articles or other technical writing.
A self-starter with the ability to work independently on projects as guided by manager.
Able to switch between several projects/tasks each week.
Must display excellent troubleshooting skills and the ability to resolve complex issues in an efficient and prompt manner.

Qualifications:

Working knowledge of or development experience in scripting languages, HTML, JavaScript, PHP, Python, PERL etc.
Working knowledge of SQL database systems (MySQL, SQLite, Postgres, etc.) including queries, table design, optimization, and replication.
Working knowledge of TCP/IP networking and transport protocols such as FTP/FTPS/SFTP, Amazon S3, Dropbox API.
BA/BS degree or equivalent work experience is required.
We offer a competitive base salary, full benefits package, and an attractive employee stock purchase plan. Five9 is a high-energy environment with lots of room for personal and professional growth.

Education

Bachelors/ Degree

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center, IT /Computers - Software

Role:

System Analyst /Tech Architect, Systems Engineer

Function:

Employment Type:

Full time

About Company

Five9 Philippines, Inc.

From Pioneer to Category Leader

Five9 was founded by five technology visionaries who left a leading player in the call center industry to create their own company in December 2001. These visionaries understood the untapped potential of Voice-over-IP and the emerging Software-as-a-Service model.

Their vision was to deliver the value of leading contact center software at an affordable price, and they saw how a cloud-based solution could dramatically improve return on investment results. Their commitment to service excellence is embodied in the company nameâ€”the five nines of reliabilityâ€”typically associated with world-class telecommunications providers.

Using their own investment, they released the first version of the Five9 Virtual Call Center in March of 2003. Since then, with a strong executive team and top-tier investors fueling continued success, Five9 has outpaced the hosted call center software industry.

With over 500 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the cloud-based contact center space. The company revenues have grown at 50%-70% for each of the past four years. Since the company's inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand contact center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.

Quick Facts

Cloud-Based Contact Center Software market leader
Tens of thousands of users on 5 continents
Investors: Hummer Winblad, Mosaic Ventures, Partech International, Adams Street Partners
World headquarters in San Ramon, California, USA
Offices in the USA, Russia, and the Philippines