Role Title: Associate Services SpecialistECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
KEY ACCOUNTABILITIES / TASKS
Accountability 1: Customer Service
- Provide exceptional level customer service to all Associates over the phone or through email
- Make welcome calls to Associates to introduce Onboarding team and processes, and after assignment has begun to check in with Associate
- Ensure process is working for the individual, collaborating with them as necessary
- Manage email communication and tickets in team Inbox/Dynamics 365 to ensure timely resolution of all Associate inquiries assigned
Accountability 2: Maintain VMS records
- Enter requisition and other data into Vendor Management System (VMS), if necessary, working with Program Team to understand and deliver on client expectations
- Ensure time and expenses are submitted and approved on a timely basis follow up with Associates and hiring managers as needed to resolve exceptions
- Review and distribute reports including payroll, timesheets, expense reports
Accountability 3: Offboarding
- Handle offboarding of Associates at end of assignment, in compliance with nextSource checklist and client requirements
Accountability 4: Other Projects
- Perform other projects from time to time as assigned
EDUCATION AND WORK EXPERIENCE (HARD SKILLS)
- Bachelor's degree in Business, HR or Psychology or equivalent related business experience
- Plus 3 to 5 years of experience in a high-volume workforce management (MSP) environment managing both onboarding and contingent labor requirements.
ADDITIONAL TECHNICAL KNOW HOW REQUIREMENTS
- Experience with MSP and/or VMS accounts
- Recruiting / pipeline management experience
- Knowledge of Human Resources policies, co-employment risk and worker classifications
- Strong working knowledge of MS Office applications, email and Internet applications
- Create reports from available tools and summarize data in Excel
- Experience in specific industries or functions may be required based on the client.
JOB SPECIFIC COMPETENCIES (SOFT SKILLS)
- Team Player
- Solid problem-solving skills
- Critical thinking abilities
- Strong communication skills, both written and verbal
- Customer/Client Focus with excellent client facing skills and professional presence
- Attention to Detail, highly accurate with strong follow up skill
- Time management and multi-tasking skill
- Problem Solving and Analysis
- Excellent active listening skills
