This position is responsible for providing technical sales support to our sales managers, end customers, and distributors by coordinating internally with other departments to guide orders from initial inquiry to shipment. Serves as a subject matter expert on our products and capabilities and is able to effectively communicate technical products to a non-technical audience. Supports our Business Development Managers and customers with the goal of increasing revenue and achieving annualized growth of 15% or greater.
- Customer service with a proven ability to explain technical products to a non-technical audience both internal and external. Provides excellent technical sales support to our sales managers, end customers, and distributors.
- Works with customers and engineering to ensure products meet specified requirements.
- Listens, understands, and ensures customer needs are met, which may include product modifications.
- Provides timely quotation generation and follow-up.
- Secure orders and assures product delivery by monitoring orders from initial inquiry to shipment, works with internal team for order coordination. Communicates order updates to customers as needed.
- Creates and proactively maintains strong customer relationships.
- Works with and creates positive working relationships with other engineering and technical team members.
- Assists in preparation of annual Order Entry Plan.
- Records and maintains customer information in CRM system.
- Subject matter expert for products and capabilities in support of new and existing customer applications.
- Trains Business Development Managers and Channel Partners on company products and capabilities.
- Travels throughout assigned territory as necessary, up to 10% travel.
- Supports marketing by attending trade shows and conferences.
- Calls prospective customers in target segments with the goal of adding to our customer base.
- Assists with research and development of new products.
- Utilizes and creates documents in the Wiki.
- Exemplify core values of integrity, commitment, innovative thinking, customer centric, and teamwork.
