Company Description Sagility is a leading specialist in healthcare operations, with over 25 years of experience across the entire value chain for payers, providers, and other stakeholders. The company combines deep domain expertise with technology-led transformation to redesign end-to-end workflows that improve efficiency, scalability, and innovation. Through a trusted ecosystem of partners, Sagility delivers comprehensive solutions that drive higher ROI and better healthcare outcomes. With an AI-first mindset grounded in compliance, Sagility leverages the passion and skill of its people to create value across healthcare operations. The organization has a presence in 5 countries and a workforce of nearly 45,000 employees, offering global scale and diverse career opportunities.
Role Description The Associate role at Sagility is a full-time, on-site position based in Quezon City. Associates support day-to-day healthcare operations by handling transactions, documentation, and data entry accurately and efficiently. They collaborate with team members and supervisors to meet process KPIs, resolve issues, and ensure adherence to compliance and quality standards. The role involves working with internal systems and tools, following established workflows, and communicating clearly with stakeholders as required. Associates are expected to learn and apply process updates quickly, maintain confidentiality of information, and contribute to continuous improvement initiatives.
Qualifications
- Strong communication skills, including clear spoken and written English, active listening, and professional interpersonal skills.
- Solid analytical and problem-solving abilities, with attention to detail and accuracy in handling data and documentation.
- Good computer literacy, including proficiency with office productivity tools (e.g., spreadsheets, word processing) and ability to learn new systems quickly.
- Customer service orientation, with the ability to manage inquiries, demonstrate empathy, and maintain a respectful, solutions-focused approach.
- Ability to work in a structured, metrics-driven environment, meeting productivity, quality, and compliance targets.
- Willingness to work on-site in Quezon City and flexibly adapt to shifting schedules based on business needs.
- Previous experience in healthcare operations, BPO, or shared services is an advantage but not mandatory.
- Completion of secondary education; post-secondary or college-level education in any field is preferred.
