Insights
Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
The Associate Research Director plays a critical leadership role in managing strategic client relationships, driving account growth, and ensuring the delivery of highquality outputs. This role requires a strong commercial mindset, excellent people leadership skills, and the ability to manage diverse client profiles with confidence and agility.
Key Responsibilities:
- Client Management
- Build and sustain strong client partnerships by understanding business needs, delivering impactful insights, and ensuring exceptional service across projects.
- Account Management & Growth
- Lead account planning, identify opportunities for business expansion, and proactively drive revenue growth through consultative engagement and strategic recommendations.
- People Management & Development
- Mentor, guide, and develop research teams; provide coaching, enhance capability building, and ensure high performance and quality standards.
- Project & Operations Leadership
- Oversee end-to-end project managementfrom proposal development to reportingensuring accuracy, timeliness, and alignment with client expectations.
- Self-Starter & Strategic Contributor
- Operate with autonomy, initiate improvements, and bring forward ideas that strengthen client delivery, team capability, and business outcomes.
- Multi-Client Handling
- Manage a portfolio of varied client types and industries, adapting engagement and insight approaches to meet diverse expectations.
Capabilities
- Experience in Insights, Market Research and similar practice
- Experience in CX Program Management (workshops, project management skills, etc)
- Comfortable with multiple data sources including client + survey
- Strong presentation skills and story telling
- Good communicator with experience managing multiple senior stakeholders
- Comfortable in using and talking about technology as an enabler, ideal with experience and more depth in technology workings
- People management skills
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