The Associate Product and Delivery Manager supports the end-to-end planning, execution, and delivery of digital products, software projects, and operational initiatives. You will work closely with clients, business stakeholders, developers, quality assurance engineers, technical leads, and other cross-functional teams. The role requires strong ownership, structured problem-solving, effective stakeholder communication, and the ability to identify and escalate delivery risks before they affect committed timelines or outcomes.
Key Responsibilities
1. Product and Business Analysis
- Gather, analyze, clarify, and document business and product requirements from internal and external stakeholders.
- Translate business requirements into structured user stories, acceptance criteria, process flows, and functional documentation.
- Support backlog creation, refinement, prioritization, and maintenance in coordination with product, delivery, and technical teams.
- Conduct basic product, process, user, and competitor research to support product decisions and recommendations.
- Participate in solution discussions to ensure that proposed implementations address the intended business objectives.
- Support the preparation and maintenance of product and delivery documentations.
2. Project Planning and Delivery Management
- Independently manage assigned projects, workstreams, or major initiatives from planning through implementation and closure.
- Develop and maintain delivery plans, timelines, milestones, action items, dependencies, and completion criteria.
- Coordinate meetings, and Agile delivery activities.
- Track deliverables and commitments across development, quality assurance, infrastructure, data, and business teams.
- Support project closure by ensuring that required approvals, completion documents, and outstanding actions are properly addressed.
3. Stakeholder Communication and Coordination
- Serve as a coordination point for assigned projects and initiatives.
- Facilitate discussions between business stakeholders, clients, and internal teams.
- Communicate project status, risks, blockers, dependencies, decisions, and changes in a clear and timely manner.
- Manage stakeholder expectations by aligning scope, timelines, priorities, responsibilities, and delivery constraints.
- Prepare meeting agendas, minutes, action trackers, project updates, executive summaries, and status reports.
- Follow through on decisions and ensure that agreed actions are assigned, documented, and completed.
- Handle disagreements and delivery conflicts professionally through clear communication, objective assessment, and structured resolution.
4. Risk, Issue, and Change Management
- Maintain visibility over project risks, issues, assumptions, and dependencies.
- Anticipate risks that may affect scope, schedule, quality, cost, or stakeholder expectations.
- Develop and track appropriate mitigation and contingency actions.
- Coordinate the resolution of project issues by identifying owners, deadlines, impacts, and next steps.
- Support the assessment and documentation of change requests, including business justification, scope impact, delivery impact, risks, and dependencies.
5. Process Improvement and Operational Excellence
- Identify opportunities to improve project governance, delivery workflows, reporting, documentation, and team coordination.
- Use automation, artificial intelligence, and productivity tools where appropriate to improve quality, efficiency, consistency, and traceability.
- Participate in retrospectives, knowledge-sharing activities, and continuous-improvement initiatives.
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management, or a related field, or equivalent professional experience.
- At least 1-3 years of relevant experience in project management or coordination, product management or product operations, business analysis, software delivery, technology consulting, quality assurance, or implementation coordination.
- Experience supporting or independently managing a project, major initiative, or workstream from planning through completion.
- Experience working with cross-functional software development teams.
- Experience coordinating stakeholders and managing project issues, delivery delays, or changing requirements.
- Practical experience with Agile or Scrum-based delivery environments.
