Associate - Ocean Freight

In this role, you will have the opportunity towork uponone or more back-end services fortheOceanfreight service line, supportingcountries, regions,orglobalandensuringtimely and accuratecompletion of tasks/target assigned.You willbe part of a larger team,sharing best practices &working upon the services with continuous improvementapproach.

Key Responsibilities:

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

• Operate on the services according to the shifts, countries,orregions aligned.

• Deliver a high level of service quality through timely and accurate completion of services.

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor's degree(any). A degree inlogistics,managementwill be an advantage.

• 0 - 3yearsofjob experience from BPO or logistics domain-Preferred

• OceanFreight experience will be preferred

• Good knowledge inMS office

• EffectiveEnglishcommunicationskills, written and verbal

• Exposure toworking withEnterpriseResourcePlatforms (ERPs) -Preferred

• Good logical reasoning skills

• High level ofcustomer centricity