Associate Systems Engineer – Microsoft Cloud
Key Responsibilities
- Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
- Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
- Work with peers, presales and sales to identify opportunities for Data # 3 to offer additional value to customers.
- Assess and evaluate risk and understand the implications of new technologies.
General Responsibilities
General responsibilities are the typical day-to-day tasks for the role.
- Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
- Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
- Proven experience in the provision of technical services to clients.
- Ability to apply technology to contribute to the overall goals of the organisation.
- Integrity in dealing with personnel, customer and supplier issues.
- Demonstrated work history of ethical business practice.
- Demonstrated experience in dealing with customers at all organisational levels.
Requirements
Key Experience, Skills & Abilities
Experience
- Industry Experience - 2 years experience in IT outsourcing environment with a focus on Microsoft technologies.
- Familiar with Microsoft Premier Support escalations.
- Microsoft Cloud Products support experiences desired – M365, Azure.
- Good Customer Services Experiences.
Qualifications
- Relevant tertiary education highly desirable (degree in IT discipline preferred).
Certifications
- Relevant Microsoft Cloud products certifications highly desirable.
