Lead High-Volume Invoicing Operations in a Global BPO Environment
High-volume billing operations are critical to maintaining healthy cash flow and delivering exceptional client service. The Associate Manager - Invoicing leads invoicing operations, drives billing accuracy, and develops high-performing teams within a fast-paced BPO, outsourcing, or shared services environment. Build a long-term global career with Emapta, where Top 1% talent gains international exposure, career stability, continuous learning, and meaningful professional growth.
Snapshot
- Employment Type: Full-time
- Work Setup: Hybrid, Ortigas
- Shift: Day Shift, Weekends Off
Benefits
- Competitive Salary Package
- Hybrid work arrangement
- Day Shift schedule
- Fixed weekends off
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Minimum of 5 years of experience in billing operations, invoicing, accounts receivable, finance operations, or related finance functions
- At least 2 years of leadership experience managing, supervising, mentoring, or coaching billing or finance teams
- Required experience in a BPO, outsourcing, shared services, global business services (GBS), or other high-volume transactional environment
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- CPA, CMA, or other finance-related certification is an advantage but not required
- Strong knowledge of end-to-end billing, invoicing, and accounts receivable processes
- Experience using accounting software or ERP systems, preferably Oracle
- Advanced proficiency in Microsoft Office applications, particularly Excel
- Strong analytical, problem-solving, and account reconciliation skills
- Proven ability to manage multiple priorities, meet strict deadlines, and achieve performance targets in a fast-paced environment
- High level of accuracy, attention to detail, and organizational skills
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and handle sensitive financial information with professionalism
- Commitment to continuous improvement and process excellence
Responsibilities
Data Processing and Maintenance
- Oversee the accurate and timely processing of invoicing data, including invoice creation, distribution, and record maintenance
- Coordinate with internal stakeholders to ensure billing accuracy and resolve discrepancies
- Support efficient and seamless invoice processing activities
- Maintain and update billing systems and databases
- Monitor invoicing trends and data quality
- Collaborate with cross-functional teams to improve processes, system efficiency, and data integrity within NetSuite
Data Analysis and Reporting
- Analyze invoicing data to identify trends, discrepancies, and process improvement opportunities
- Prepare and maintain reports on key billing metrics, including revenue, overdue payments, and invoice aging
- Collaborate with stakeholders to meet reporting requirements
- Provide actionable insights to support informed business decisions
- Deliver clear, accurate, and timely reporting
Communication and Collaboration
- Serve as a key liaison between internal departments and clients to support efficient invoicing operations
- Coordinate invoicing requirements across stakeholders
- Resolve billing issues and discrepancies in a timely manner
- Communicate billing policies, requirements, and deadlines effectively
- Facilitate collaboration across teams and stakeholders
- Support process compliance, issue resolution, knowledge sharing, and continuous improvement initiatives
Effective Communication
- Maintain clear, timely, and professional communication with internal and external stakeholders
- Respond to inquiries and resolve invoicing-related concerns
- Communicate billing requirements in a clear and easily understood manner
- Foster collaboration, transparency, and strong working relationships
- Document and communicate key information, decisions, and action items accurately
Stakeholder Management
- Build and maintain strong relationships with internal and external stakeholders
- Serve as the primary point of contact for invoicing-related matters
- Ensure timely communication, issue resolution, and alignment of expectations
- Address stakeholder concerns and gather feedback
- Identify and implement process improvement opportunities
- Enhance stakeholder satisfaction through effective service delivery
Privacy and Confidentiality
- Protect invoicing and client data in compliance with company policies, CSA requirements, and applicable data privacy regulations
- Maintain secure access controls and restrict information sharing to authorized personnel
- Support compliance with confidentiality and data protection protocols
- Promote awareness of data privacy and information security responsibilities
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach, CEO
#EmaptaEra
