Associate Manager, Global Travel and Admin Ops

The Associate Manager, Global Travel and Admin is responsible for overseeing end-to-end travel operations, ensuring policy compliance, and maintaining efficient, high-quality support for global travellers. This role partners closely with internal teams and external vendors to enhance processes, manage risk, optimize costs, and deliver a seamless travel experience. The position also leads system administration, reporting, and key travel initiatives to support the organization's operational and strategic goals.

Key Responsibilities

• Policy Execution & Compliance: Ensure consistent implementation of global travel policies and procedures across all regions, aligned with business objectives and regulatory standards.
• Vendor & Supplier Management: Be a great partner with travel service providers (TMCs, airlines, hotels), supervise performance, and support supplier contract in collaboration with Group Procurement.
• Operational Excellence & Cost Efficiency: Drive process improvements to enhance traveller experience, streamline operations, and achieve cost savings across the travel program.
• Risk Management & Policy Alignment: Monitor compliance with travel policies, call out deviations, and work closely with Group Physical Security to handle travel disruptions and mitigate travel risks.
• Travel Systems Administration: Be responsible for internal ticketing platforms (e.g., ServiceNow, Salesforce) and online booking tools (OBTs), handle system configurations and enhancements and represent the travel function in vendor workshops and meetings.
• Reporting & Analytics: Produce and analyse travel data reports, supervise monthly critical metrics, and provide insights to support strategic decision-making and continuous improvement.
• Partnership: Partner with internal functions including Finance, HR, Risk, and Procurement to ensure integrated and efficient travel operations.
• Traveler Support & Crisis Management: Deliver high-quality, first time right support for travellers, including itinerary planning, issue resolution, and emergency assistance during crisis events.
• Project & Service Delivery Oversight: Lead travel-related projects, ensure timely execution, maintain service levels, and proactively address delivery challenges impacting team performance.
  
  

Key Skills:

• Project Management & Execution: Skilled in leading Travel and Admin related projects, on-time delivery, and coordinating with relevant parties.
• Travel Risk & Duty of Care Expertise: Solid understanding of traveller safety, risk mitigation, and global duty of care principles.
• Data Analysis & Visualization: Proficient in tools like Power BI and Excel for reporting, performance tracking, and decision support. Ability to empower data-led problem solving within the team and validate assumptions while influencing design decisions through measurable insight, experimentation, and continuous refinement that drives technical improvement and innovation.
• Leadership & Performance Management: Experienced in leading projects, processes, setting objectives, and driving continuous improvement while help raise the standard in the teams through feedback and
  
  

technical guidance. Take ownership of technical outcomes, raise the bar for engineering quality, and share expertise to support others while mentoring colleagues and peers, influence decisions through hands-on leadership, and build capability by collaborating across teams

• Critical Thinking & Problem Solving: Able to identify business needs, develop solutions, and apply critical thinking to complex travel scenarios.
• Customer Engagement & Influence: Builds strong internal and external relations, with the ability to influence outcomes and drive collaboration.
• System & Compliance Knowledge: Familiar with travel systems (e.g., SAP Concur), data privacy, and compliance requirements.
• Adaptability & Flexibility: Comfortable working in dynamic environments, handling changing priorities, and supporting multiple business locations. Enable improvements by helping others try new methods, challenge outdated practices, and reflect on outcomes across platforms used by the team.
• Communication & Organization: Excellent written and verbal communication skills, with strong planning and multitasking abilities. Ability to tailor communication to technical and non-technical audiences, explain design decisions and create shared understanding to support team delivery.
• Industry Expertise & Technical Capability: Deep understanding of the travel industry, fare structures, and technical systems, with a proactive and self-motivated approach.
• Risk Management: Own risk identification within Group Travel Admin and Merchandise Store Processes and implement appropriate controls to mitigate identified risk, providing visibility to minimise future risk impact.
  
  

Candidate Background

• Bachelor's degree in business administration, Travel Management, Tourism, or a related field; advanced certifications (e.g., IATA, CTM) are helpful.
• 06 + years of experience in financial services and or corporate travel operations, preferably within a global travel program or multinational travel agency, airline, or hotel group.
• Proficient in travel management systems such as SAP Concur, Egencia, Amadeus, with administrator-level configuration and reporting capabilities.
• Proven leadership experience in leading projects, Processes, setting objectives, and driving performance in a matrixed environment.
• Superb communication and vendor management skills, with fluency in written and spoken English and a professional demeanour.
• Strong analytical capabilities, with proficiency in Excel, Power BI, and other reporting tools to support data-driven decision-making.
• Deep understanding of global travel policies, fare structures, and ticketing, including complex itinerary planning and cost optimization.
• High adaptability and resilience, leading shifting priorities, travel disruptions, and high-pressure situations.
• Willingness to work flexible hours, including 24-hour shift rotations, weekend on-call support, and extended hours as the need arises.
• Commitment to continuous learning and staying ahead with industry trends, system updates, and relevant training.
  
  

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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