Associate Manager, D&AI BIOps (Business Intelligence Operations) Consumer & Commercial

Responsibilities

• Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy.
• Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime.
• Support efforts to optimize data models, enhance report performance, and reduce query execution times.
• Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making.
• Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements.
• Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders.
• Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams.
• Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively.
• Partner in the work intake process and Agile management practices to ensure alignment with PepsiCo's operational goals and objectives.
• Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency.
• Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.
• Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively.
• Assist in fostering a collaborative, high-performing team culture by supporting the team's operational growth and skill development.
• Help ensure agility within the team by enabling swift priority changes while maintaining productivity.
• Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.

Qualifications

• 7+ years of technology work experience in a large-scale global organization – CPG preferred.
• 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.
• 7+ years of experience working within a cross-functional IT organization.
• 4+ years of experience in a leadership or team coordination role.
• Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.
• Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.
• Demonstrated ability to take ownership, drive results, and ensure operational excellence.
• Passion for delivering excellent customer experiences and fostering a customer-first culture.
• Willingness to learn new skills and technologies in a dynamic environment.
• Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment.
• Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience.
• Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance.
• Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Ability to build and maintain strong cross-functional relationships based on trust and respect.
• Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration.
• Track record of achieving results in fast-paced and evolving environments.
• Experience working in global or multi-country environments, preferably with data and BI implementations.
• Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.
• Basic knowledge of data acquisition, data catalogs, and data management tools.
• Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships