About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
Role Overview
Role Title: Associate Manager / Manager, Hotel Business Development & Account Management
Function: Business Development / Account Management
Seniority Level: Mid-Senior level
Employment Type: Full time
What You'll Do
- Acquisition: Identify and onboard a diverse range of hotels, from budget accommodations to high-tier properties, ensuring alignment with market demand and seamless integration of hotel offerings.
- Account Management: Build and maintain strong relationships with hotel partners, develop long-term strategic plans, and provide training and support to maximize their sales performance.
- Optimization: Ensure competitive pricing, optimized inventory, and exclusive offers to deliver exceptional travel experiences and maintain a market-leading position.
- Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
- Market Intelligence: Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
- Team Leadership: Lead and mentor junior team members, providing guidance, training, and support to ensure team effectiveness and achieve performance goals.
- Operations: Oversee and optimize operational processes, identify areas for improvement, and implement solutions to enhance team efficiency and performance.
What You'll Need
- Experience: 4-6 years of relevant working experience in e-commerce, OTAs, or the hotel industry.
- Proven experience in Business Development / Account Management.
- Good commercial sense and operational excellence mindset with a data-driven approach.
- Excellent problem-solving skills and strong decision-making abilities.
- Confident, self-motivated, and goal-oriented.
- Strong communication and interpersonal skills, with the ability to effectively distill complex information and share solutions with internal and external parties.
- Globally-minded and comfortable working with people from different cultural backgrounds.
- A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
