Associate ITSM Analyst (Service Request & Catalog Management)

We are looking for an experienced ITSM professional to support Service Request Fulfillment and Service Catalog Management activities within a global enterprise environment.

Key Responsibilities

• Manage and fulfill IT service requests in line with SLA targets.
• Maintain and update ServiceNow Service Catalog items.
• Coordinate with IT support teams and stakeholders to ensure timely request delivery.
• Support catalog enhancements, workflow testing, and process improvements.
• Monitor service performance and generate operational reports.
• Ensure service catalog information remains accurate and aligned with business requirements.
• Support IT Asset Management and ITSM governance activities.

Required Skills & Experience

• 8+ years of ITSM experience.
• Strong experience in Service Request Fulfillment.
• Hands-on experience with ServiceNow.
• Experience managing or supporting Service Catalogs.
• Good understanding of ITIL processes.
• Experience with IT Asset Management.
• Strong reporting, documentation, and stakeholder management skills.
• Experience with Jira, Remedy, or Salesforce is an advantage.
• ITIL Foundation Certification preferred.