Associate Engineer Technical Publications VIII

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Brief Job Description

Generate customer reports—based on fluid analysis reports supplied by third-party laboratories—that outline key findings on coolant properties and recommend fluid management services to ensure efficiency of liquid cooling systems.

Responsibilities

• Collects information on completed fluid sampling service (commissioning, preventive maintenance, or post-remediation) from third-party laboratory fluid analysis reports and databases.
• Verifies the customer's service coverage and coordinates with Field Operations and Fluid Management Team to determine applicable service terms.
• Verifies technical details in reports through analysis of technical documents including third-party laboratory fluid analysis reports and service reports (e.g., Warranty Inspection Check Sheet, Preventive Maintenance Report).
• Generates customer reports with key fluid analysis findings and recommended remediation services based on third-party laboratory fluid analysis results and other established evaluation criteria.
• Identifies discrepancies, errors, or omissions in report data and drives the completion, review, and approval process.
• Ensures proper documentation of completed reports in designated databases to support internal and external customer access.
• Processes reports accurately and in a timely manner. Drives life cycle of customer reports by facilitating effective interdepartmental and external communication.
• Assists customers in handling and closure of issues. Provides sound recommendations for customer queries and ensures first-time resolution.
• Coordinates with other teams/support to complete the request of customers.
• Participates in conference calls, meetings, and discussions with customers.
• Monitors and updates status of active reports and leads process review call with the Fluid Management Team.
• Provides historical fluid quality data (product-specific or customer-specific) as requested by the Fluid Management Team.
• Logs and updates request/task details in the team's tracker databases, ensuring timely and accurate update of task status, assignee, and other relevant information.
• Maintains and manages the contents of the shared mailbox.
• Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers, monthly personal performance highlights, and operational challenges/issues.
• Completes personal individual development plan and implements agreed training/development activities.
• Participates in at least one (1) company/platform/business unit project/initiative.
• Supports documentation of changes/improvements in tools, standards, technical knowledge, and procedures.
• Uses effective communication tools like flow charts, process flows, and diagrams to effectively communicate products and processes, convey information, and respond to queries/requests coming from various levels.
• Identifies problem areas and offers practical solutions and escalates to seniors/supervisors when necessary.
• Plans, executes, and manages own workload and projects in cooperation with line leaders.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Actively participates in team activities and initiatives.
• Coordinates and networks with other members of the team to complete assigned projects and programs.
• Assists colleagues in answering general escalations from customers.
• Supports monitoring of team service levels and assists in maintaining balanced workload distribution.
  
  

Required / Minimum Qualifications

• Bachelor's Degree in Engineering (Electrical, Electronics, Chemical, or Mechanical)
• English Communication Proficiency
• 1-3 years of work experience
• Relevant Technical Proficiency:
• For Electrical/Electronics Engineers: Basic understanding of AC/DC circuits and three-phase electrical systems.
• For Chemical Engineers: Basic understanding of fluid chemistry parameters and their effect on liquid cooling systems.
• For Mechanical Engineers: Basic understanding of relevant principles in Thermodynamics used in thermal management systems.
  

Preferred Qualifications

• Registered Electrical, Electronics, Chemical, or Mechanical Engineer (PRC ID)
• Experience in a related engineering field:
• For Electrical/Electronics Engineers: Experience in data center critical infrastructure or instrumentation and control systems for monitoring liquid cooling systems.
• For Chemical Engineers: Experience in industrial water/fluid treatment, corrosion science, or data center cooling systems, with strong analytical chemistry skills for interpreting fluid analysis data (e.g., propylene glycol concentration, pH level, reserve alkalinity, chloride and sulfate levels) and prescribing corrective fluid management actions for closed-loop liquid cooling systems.
• For Mechanical Engineers: Experience in design, maintenance, or operation of industrial HVAC and related Thermal Management systems that utilize Air, Liquid, and/or Evaporative Cooling technologies.
• Experience in data center critical infrastructure, industrial fluid/thermal management systems, or mission-critical facilities operations.
  

Additional / Preferred Qualifications

• N/A
  
  

Physical & Environmental Requirements

To be used majorly for manufacturing jobs.

• N/A
  
  

Time Travel Needed

• N/A
  
  

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
  
  

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
  
  

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [Confidential Information]