Candidate Profile
- Must be a seasoned leader such as an Associate Director Training & Quality Mgmt or equivalent.
- Experience in supporting Healthcare programs an advantage.
- Must be experienced in handling large complex teams.
- Solid Quality & Analytics knowledge and exposure a plus.
Job Description Summary
- Single point of contact for Clients as well as Concentrix leaders for Training and Quality
- Driving execution and consistency in Concentrix Training and Quality Framework
- Drive Tech Infusion of Concentrix tools
- Support seasonal / growth ramps
- Governance of performance
- Hypercare action planning
- Client Engagement through Workshops
- Responsible for Training & Quality Client VOC
- Optimize Rewards & Penalty
- Manage & expand Training and &Quality as a Service
Additional Job Description
- Graduate in any field, with 10-15 years of minimum experience in Contact centre/ outsourcing industry
- Knowledge of reporting tools and processes.
- MS Office: Advanced Excel, experiences using other MS applications.
- Prior experience in a management / supervisory capacity.
- Training & Quality Solutions experience; demonstrate a clear understanding and first-hand experience of training & quality principles and processes.
