Associate Director, Product

What will you do

1. Dealer Platform Ownership (App, Web, API)

• Build smart, self-learning interfaces (mobile/web) that adapt to dealer behavior and drive outcomes
• Lead development of APIs and services that enable automation and intelligent interactions across systems
• Embed Agentic AI capabilities like proactive recommendations, real-time nudges, and conversational flows into the dealer experience
• Design systems that allow agents to act on behalf of users—automating photo audits, inventory publishing, pricing optimizations, etc.

2. Build Core Business Platforms (Users, Billing, Revenue, Resellers)

• Architect modular and AI-augmented user, billing, and reseller systems
• Enable autonomous agent actions like: detecting billing anomalies, initiating upsell nudges, resolving credit issues, or suspending non-compliant accounts
• Power a reseller network with tools that drive self-service, policy enforcement, and scalable partner success via AI assistants

3. Drive Internal Automation with Agentic AI

• Build internal tools that function as co-pilots for Sales, CS, Marketing, Finance, and HR
• Enable AI agents to generate reports, schedule follow-ups, escalate risk, and suggest campaign ideas without human intervention
• Automate onboarding, revenue leakage tracking, payout reconciliations, and internal approvals through intelligent workflows

4. Platform Security, Performance & Scalability

• Define the framework for secure, scalable, and high-performing systems that support AI agents acting independently
• Collaborate with engineering to ensure observability, self-healing behaviors, and fail-safe mechanisms are in place for autonomous actions
• Ensure compliance, access controls, and audit trails are AI-aware and proactive in risk mitigation

5. Leadership and Execution

• Set product vision and roadmap aligned with Spyne's AI-first platform strategy
• Manage, mentor, and grow a world-class product team that thrives on innovation and speed
• Collaborate deeply with Engineering, Design, Data, and GTM leaders to execute rapidly with user-first thinking

What you must have

• 8+ years of product management experience, with at least 5 years leading product teams
• Proven track record of successfully launching AI/ML products at scale
• Experience with Computer Vision and/or LLM technologies and their practical applications
• Strong technical background with ability to collaborate effectively with ML/AI engineering teams
• Outstanding leadership and communication skills
• Exceptional communication skills to explain technical AI concepts to non-technical stakeholders.
• Analytical mindset with the ability to define and measure success metrics.
• Hands-on experience with product development tools (e.g., Figma, Jira) and basic familiarity with LLM APIs (e.g., OpenAI, Anthropic, Hugging Face).
• Ability to thrive in a fast-paced, ambiguous environment.