Roles and Responsibilities
- Oversee day-to-day operations pertaining to Microsoft Volume License and multi-vendor business activities.
- Collaborate with Account Managers (AM) and Business Development Representatives (BDR) to obtain complete order information and all necessary documentation prior to processing orders.
- Process purchase orders and maintain accurate trackers to monitor order status.
- Coordinate and manage end-to-end delivery in partnership with the Account and Delivery teams.
- Assist Account Managers in sales by providing updates on account order status, including notifications of upcoming renewals.
- Serve as the primary point of contact for account managers and customers, managing daily delivery operations and ensuring a positive customer experience.
- Offer advanced licensing expertise and counsel during the sales process.
- Develop proficiency in industry trends and SoftwareOne service offerings through ongoing training and certification.
- Work closely with the Global Delivery Services team to facilitate new customer onboarding.
- Process customer accreditations efficiently.
- Oversee the printing and quality verification of required documents for invoice release and ensure timely upload of invoices to the customer portal.
- Ensure prompt processing of COC, GR, COCA, and other documentation related to customer invoicing.
- Address, credit memo and invoice correction requests promptly and accurately.
- Consistently meet all established KPIs.
Job Requirements- 5+ years in a Customer Success, Sales, Account Management or similar role
- Bachelor's degree or equivalent experience
- Administrative and finance background
- Understands the processes of quote and order management, onboarding a client and after sales and invoice handling processes.
- Experienced in Working in a Matrix Organization
- Experience working with corporate customers
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Solid problem solving and consultative skills required.
- Fluent English, combined with fluent local language
- Ability to research multiple sources to find data
- Critical thinking and decision making
- Goal driven and responsible
- Proficiency in conflict management
Company description
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
