Associate Client Service Manager

The Associate Client Service Manager serves as the operational contact, representing Empower providing support to plan sponsors, advisors, partners and third-party administrators. Accountable for overall delivery of service to our clients. Manages daily communications with internal and external parties to maintain strong client relationships; manages and coordinates inquiries and addresses issues within required timeframes.

What will you do:

• Proactively follows up on outstanding issues with internal functional areas as well as with external clients.
• Typically handles issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries.
• Ensures issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Educates clients on plan provisions and functionality of plan sponsor & participant websites and EIVR.
• Promptly handles escalated issues.
• Promotes self-service and education on the plan sponsor service center.
• Assist with coordination of various client tasks for senior staff.

What will you bring:

• High School Diploma
• 0–1-year experience in financial services industry.
• Knowledge of Microsoft Office Suite
• Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans.
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and problem-solve effectively.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.