Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation
Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
Forecast demand from ADO by function; align procurement cycle with VMP
Generate PR per site on schedule; ensure request accuracy and lead time compliance
Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
Receive and distribute consumables to functions; maintain accurate on-hand inventory records
Assess equipment needs vs. utilisation; identify capex and replacement requirements; track asset utilisation rate
Prepare capex and replacement plan per site; align with VMP (non-IT equipment) and Corporate IT (IT equipment)
Submit PR for non-IT equipment to VMP; submit IT equipment requests to Corporate IT; ensure on-time and accurate requests
Track assets, assignments, and maintenance schedules; report operation disruption / downtime; monitor G&A CPI (breakdown to Asset & Equipment)
Cover the Warehouse Manager during absences — assume full floor management responsibilities across all warehouse functions
Deputize on-floor execution as needed to ensure operational continuity across shifts and during peak periods
Serve as the succession candidate for the WHM role; maintain working knowledge of all warehouse functions
Serve as the single named onsite point of contact for OPEX / Manpower, VMP, Corporate IT, and Expansion for all resource-related matters at the site
Escalate resource constraints, procurement delays, or supply gaps to the relevant HQ function with timely and accurate data
Participate in regular site reviews and provide clean data to support network-level planning at HQ
Requirements
Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Operations Management, or a related field.
At least 5 years of experience in warehouse operations, supply chain, or resource management. Experience in manpower coordination, procurement, or inventory management is a strong advantage. Prior supervisory or team leadership experience preferred.
Strong operational understanding of warehouse resource management — manpower planning, consumables, and equipment
Familiar with manpower agency coordination, vendor liaison, and procurement request workflows
Analytical — able to track performance vs. targets across multiple resource pillars simultaneously
Proficient in Google Sheets / Excel; WMS or ERP system experience is an advantage
Detail-oriented with strong record-keeping and documentation discipline
Effective communicator — able to interface clearly with both onsite teams and HQ functions
High ownership mindset — takes full accountability for resource availability, data accuracy, and WH continuity
Able to operate under shifting priorities, particularly during peak volume periods or WHM absences
