Assistant Warehouse Manager - SCommerce (Bulacan)

Company Description Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, offering customers an easy, secure, and fast online shopping experience supported by strong payment and logistics capabilities. Launched in Singapore in 2015, Shopee has expanded to Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines as part of Sea, a regional leader in digital entertainment, e-commerce, and digital financial services. The company focuses on continual platform enhancement and localized, user-centered strategies to become the e-commerce destination of choice in the region. Guided by Sea's mission to improve the lives of consumers and small businesses through technology, Shopee is rapidly growing and actively seeks passionate, driven talent to join its dynamic teams. Applicants can explore more opportunities through Shopee's career website.

Role DescriptionThe Assistant Warehouse Manager (Resources Lead) is the single named onsite owner for all three resource pillars — Manpower, Consumables, and Equipment — at the warehouse level. This role closes the structural gap between HQ functions (OPEX/Manpower, VMP, Corporate IT, Expansion) and day-to-day warehouse operations by owning the full lifecycle of resource management at site level, across five workflow stages: Rationalize, Plan, Request, Monitor, and Record.

In addition to resource management responsibilities, the AWHM provides operational continuity by covering the Warehouse Manager during absences and deputizing on-floor execution as needed, preserving the succession pipeline.

The ideal candidate is operationally sharp, detail-oriented, and able to manage multiple resource workstreams simultaneously while maintaining accurate data for HQ planning.

Duties and Responsibilities:

Manpower Management

• Rationalize: Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
• Plan: Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
• Request: Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
• Monitor: Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
• Record: Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation

Consumables Management

• Rationalize: Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
• Plan: Forecast demand from ADO by function; align procurement cycle with VMP
• Request: Generate PR per site on schedule; ensure request accuracy and lead time compliance
• Monitor: Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
• Record: Receive and distribute consumables to functions; maintain accurate on-hand inventory records

Equipment Management

• Rationalize: Assess equipment needs vs. utilisation; identify capex and replacement requirements; track asset utilisation rate
• Plan: Prepare capex and replacement plan per site; align with VMP (non-IT equipment) and Corporate IT (IT equipment)
• Request: Submit PR for non-IT equipment to VMP; submit IT equipment requests to Corporate IT; ensure on-time and accurate requests
• Monitor: Track assets, assignments, and maintenance schedules; report operation disruption / downtime; monitor G&A CPI (breakdown to Asset & Equipment)
• Record: Maintain assign in/out log; keep asset register accurate; coordinate maintenance records

WHM Coverage and Operational Continuity

• Cover the Warehouse Manager during absences — assume full floor management responsibilities across all warehouse functions
• Deputize on-floor execution as needed to ensure operational continuity across shifts and during peak periods
• Serve as the succession candidate for the WHM role; maintain working knowledge of all warehouse functions

Stakeholder Interface

• Serve as the single named onsite point of contact for OPEX / Manpower, VMP, Corporate IT, and Expansion for all resource-related matters at the site
• Escalate resource constraints, procurement delays, or supply gaps to the relevant HQ function with timely and accurate data
• Participate in regular site reviews and provide clean data to support network-level planning at HQ

Qualifications:

Educational Background & Certifications Requirement

Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Operations Management, or a related field.

Experience Requirement

At least 2 years of experience in warehouse operations, supply chain, or resource management. Experience in manpower coordination, procurement, or inventory management is a strong advantage. Prior supervisory or team leadership experience preferred.

Knowledge and Skills

• Strong operational understanding of warehouse resource management — manpower planning, consumables, and equipment

• Familiar with manpower agency coordination, vendor liaison, and procurement request workflows

• Analytical — able to track performance vs. targets across multiple resource pillars simultaneously

• Proficient in Google Sheets / Excel; WMS or ERP system experience is an advantage

• Detail-oriented with strong record-keeping and documentation discipline

• Effective communicator — able to interface clearly with both onsite teams and HQ functions

• High ownership mindset — takes full accountability for resource availability, data accuracy, and WH continuity

• Able to operate under shifting priorities, particularly during peak volume periods or WHM absences