The AVP is a senior executive leader responsible for the strategic direction, financial performance, and operational success of a multi-geography delivery portfolio for a key client. This role carries full P&L accountability, oversees end-to-end project delivery, and drives a culture of efficiency, governance, and operational excellence across a diverse global team.
Key Responsibilities
Strategic & Financial Leadership
- Own and manage account P&L, including revenue forecasting, cost optimization, and margin expansion.
- Partner with Sales to drive revenue growth through new and existing client relationships.
- Ensure profitability across all projects through strong commercial management and contract compliance.
- Lead efficiency initiatives such as automation and process re-engineering.
Global Operations & Governance
- Oversee 500 FTEs across India, Nicaragua, Vietnam, and the Philippines.
- Provide executive oversight for 12 projects, ensuring delivery meets KPIs, SLAs, and budget targets.
- Establish and enforce governance frameworks, policies, and risk management structures.
- Proactively identify and mitigate operational and financial risks.
Client & Partner Management
- Act as the senior-most client advisor, building long-term strategic partnerships.
- Collaborate with Sales to identify and close upsell/cross-sell opportunities.
- Lead Quarterly Business Reviews (QBRs) with executives, presenting performance and strategic roadmaps.
Qualifications
- 12+ years in BPO/IT-ITES, with 5+ years in executive leadership across multi-site/global operations.
- Proven P&L ownership for portfolios of $10M annual revenue.
- Experience leading delivery in India, Philippines, and Latin America/Southeast Asia.
- Track record in transformation, governance, and efficiency programs.
- Bachelor's degree required; MBA strongly preferred.
Core Competencies
- Executive presence and ability to influence senior leaders.
- Global leadership across diverse, multi-cultural teams.
- Strategic, analytical, and data-driven decision-making.
- Change leadership in dynamic environments.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
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