Assistant Operations Manager (BPO)
Position Overview
The Assistant Operations Manager under Straive's DAAIS (Data, Analytics, AI & Solutions) segment supports the Operations Manager in overseeing daily operations, ensuring compliance with company standards, and maintaining strong client relationships. This role requires leadership, analytical skills, and the ability to drive performance improvements across data-driven and AI-enabled processes.
Key Responsibilities
- Operational Support – Assist in planning, organizing, and supervising daily operations within the DAAIS segment.
- Compliance Management – Ensure adherence to Straive's policies, procedures, and industry standards.
- Process Optimization – Analyze client requirements and project instructions to implement workflow improvements in data and AI solutions.
- Client Engagement – Communicate directly with clients regarding delivery performance, quality, status reports, and improvement initiatives.
- Team Leadership – Support supervisors and frontline staff through coaching, mentoring, and resource allocation.
Qualifications
- Education – College graduate, preferably in Management, Engineering, Mathematics, Economics, Statistics, Computer Science, or related fields.
- Experience – Minimum of 2 years in project management or supervisory roles, preferably within a BPO or data/AI environment.
- Skills – Strong leadership qualities, analytical mindset, problem-solving ability, and excellent oral and written communication skills.
- Attributes – Above-average comprehension, adaptability, and client-focused approach.
Preferred Qualifications
- Experience handling multi-channel support (voice, email, chat).
- Familiarity with workforce management tools and reporting systems.
- Exposure to Six Sigma, Lean, or other process improvement methodologies.
- Background in data analytics, automation, or AI-driven solutions.
