Assistant Operations Manager

Job description:

The Assistant Operations Manager – Visayas supports the Sr. Operations Manager in overseeing and improving overall retail operations across the Visayas region, ensuring smooth store performance, operational readiness, and strong sales execution.

This role is highly field-based and requires regular travel to stores and beauty counters across assigned Visayas territories. The AOM will work closely with store teams, mall partners, suppliers, and head office teams to ensure operational requirements are met, resolve field concerns, and continuously improve store execution.

Key Responsibilities:

• Report directly to the Sr. Operations Manager and support the overall management of retail operations in the Visayas region.
• Ensure smooth retail operations, from demand planning to maintaining a 100% fill rate, by implementing operational rules, systems, and processes across assigned stores.
• Regularly assess existing procedures and recommend improvements to make store operations more efficient and effective.
• Coordinate with the Head Office support teams, external suppliers, mall partners, and other retail partners to ensure timely completion of operational requirements, including product requests, store improvements, promotional requirements, and other account concerns.
• Conduct regular store and beauty counter visits across the Visayas to:
• Evaluate store and beauty assistant performance
• Check store orderliness and merchandising execution
• Monitor inventory, testers, and supplies
• Conduct market and competitor checks
• Identify operational gaps and recommend solutions
• Troubleshoot and resolve field-related concerns
• Ensure that stores and beauty counters have sufficient stocks, testers, POSM, and operational supplies, coordinating with Head Office for replenishment and personally facilitating urgent deliveries when necessary.
• Monitor store compliance with company and mall operational guidelines and ensure that retail standards are consistently maintained.
• Build and maintain strong working relationships with mall management, store personnel, beauty assistants, suppliers, and regional partners.
• Attend and support operational activities such as product launches, account special events, invitational selling, conventions, fairs, bazaars, and other retail activities.
• Monitor operational and sales-related concerns in the assigned territory and provide regular updates and reports to the Sr. Operations Manager.

Qualifications:

• Graduate of any four-year course, preferably Business, Marketing, Management, or a related field.
• At least 2 years of experience in retail, FMCG, beauty, or related industries.
• Candidates with experience as Key Account Managers, Buyers, Operations Assistants/Supervisors, Assistant Category Managers, or Assistant Brand Managers are encouraged to apply.
• Strong analytical and problem-solving skills.
• Highly organized, systematic, and detail-oriented, with the ability to manage multiple stores and operational requirements simultaneously.
• Has strong leadership skills and the ability to manage, motivate, and develop people.
• Creative and pragmatic in finding ways to improve store execution and achieve sales and operational goals.
• Strong understanding of retail operations, inventory management, merchandising, and mall operations.
• Proficient in Microsoft Excel and PowerPoint.
• Can work independently with minimal supervision and perform well under pressure.
• Strong communication and collaboration skills, particularly when working with cross-functional teams and external partners.
• Willing to travel extensively across the Visayas region and conduct frequent store visits.